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Andrew F | Online Move InSelf Storage Units in San Francisco, CA, 94103
U-Haul Moving & Storage of San Francisco
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage at Candlestick
1575 Bay Shore Bl, San Francisco, CA 94124 View Available Units3.1 miles from this location -
Island Park Storage
800 Av H, San Francisco, CA 94130 View Available Units
(U-Haul Neighborhood Dealer)4.5 miles from this location -
U-Haul Moving & Storage of Oakland Coliseum
8000 San Leandro St, Oakland, CA 94621 View Available Units12.0 miles from this location -
U-Box Moving & Storage of Hayward
2391 W Winton Av, Hayward, CA 94545 View Available Units16.9 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Very bad service and bad attitude from the reception staff. I didn't have patience with everything and I was reluctant. There is no one to guide you in the facilities. They gave you a key, a warehouse code, and you see where you are going. In a few words, very bad, very bad. I was going to file a police report for the mistreatment and very poor customer and consumer service, but I decided not to do it, but in the end, I will not return to those facilities. Bryant St.
JOSE C | First ImpressionsIn the five or six years I rented. There was only one bad case of mice. It was dealt with and never had a problem since.
Jennifer W | Overall ExperienceI emailed the manager to inform him that I would not be renewing my storage unit. Surprisingly, he didn’t respond to my email. Upon further investigation, I discovered that they were charging me penalties and rent for this month. Before my contract ended, I had lined up, but the line was so long that I decided to email the manager. I sent all the pictures I had taken to show that the unit was empty and clean. After two days of waiting for a response, I returned to the front desk and informed them that I had moved out. I showed her the empty space, and she assured me that everything would be okay. Now, I need to call them again to verify that the unit was emptied and cleaned before they can cancel my contract. Wow! I highly recommend that the manager be rewarded for their excellent job.
Oliver M | Overall ExperienceI made a reservation and when I got there they said my unit was not available and I had to pay $20 more per month to get the same size or smaller. I had just cancelled a public storage storage and lost my deposit because I was able to make this reservation at Uhaul. I had all my things in my van and no one (including the phone line support) offered any kind of help. They told me that I can try a different location or just pay the higher price. I felt cornered and really stressed about the entire situation. It took over 1 hour to find me another unit because the one that I had reserved was taken by someone else on accident. The only person willing to help me was Jonathan Dubon. He went above and beyond to take his time and provide the best service. He didn’t have the ability to give me the same size unit for the same price but he still continued to do his very best to help me. There was also one individual moving box trucks outside that was also extremely kind and considerate. Otherwise I had a very terrible experience that took over 1 hour to get checked in and resulted in a unit that was the exact same size that I reserved but $20 more per month. I would appreciate speaking to the General Manager about this. Thank you. And thank you again to Jonathan for his genuine kindness and willingness to help me without saying “there’s nothing I can do for you. I don’t know what else to say” . He really made an effort and understood the situation I was in. Because everything took so long, I also had trouble returning my rental vehicle in time. It was a very stressful situation all around.
Tiffany Y | First ImpressionsFantastic U-Haul storage facility! The staff were incredibly helpful and friendly throughout the entire process. Highly recommend!
YIYUAN L | First ImpressionsThe stuff was always helpful. The check was easy for my storage container and the checkout was easy as well. Place was always maintained well and the staff was friendly. I appreciate you.!
Nancy H | Overall ExperienceAnthony Brown, an Absolute Blessing! Had an amazing experience at the U-Haul Center in San Francisco! Anthony Brown, the manager, was an absolute blessing. He was warm, welcoming, and genuinely cared about making my rental smooth and stress-free. The whole process was quick, easy, and super well-organized. Anthony’s energy and kindness turned what could have been a chore into a bright spot in my day. If you need a rental in SF, this is the place to go. Huge thanks to Anthony and the team — you’ve got a customer for life!
GRACIOUS A | Overall ExperienceThe first staff person who checked me in appeared to be visibly under the influence of some sort of narcotics/tranquilizer. His speech was slurred, he was unable to comprehend basic information (phone numbers, names, etc...), and he assigned me to a storage unit that was literally one-half the size of the one that I had reserved. A second staff person was able to get the unit size remedied, but it added almost an hour to the check-in time.
VICTOR W | First ImpressionsRoschun made my move in so convenient, efficient, and welcoming. She, the manager, and the other staff, that also helped with my Van rental, was extremely accommodating to my current needs, and had a kind, professional hand every step of the way. Although I had a storage unit with another company, I have fully switched over to U-Haul because of the service and storage options. Oh kudos to Efren and staff at the Valencia location too, who helped with my box purchase. Y'all made my move less of a headache frfr
JAY M | First ImpressionsSuper cl an
JAMES L | Overall ExperienceI think I need a bigger storage unit.
MARCUS C | First ImpressionsStaff here are amazing! The crew was super helpful and flexible. Kind of a steep learning curve with security stuff and alarms so listen to the directions carefully. But that’s all good because it’s high security and keeps things safe.
Jared M | First ImpressionsSize of the unit was also not clearly communicated. it should be made more clear in advance that these are not full-sized units as that is really causing a problem for me.
ANDREW F | First ImpressionsThe person who helped us at the front desk was great! Super accommodating and made the experience much easier for us.
ASTRID H | First ImpressionsUnfortunately, I had a bad experience with a team member, who asked me to move my car so that some random skateboards could record stunts. I was very disappointed at the way I was treated by this employee. The skateboarders wanted me to park elsewhere so they could get good footage. When I refused, I was verbally attacked by employee and skateboarders. I was surprised and disappointed that this is allowed at Uhaul. I would have to say that this is one of my worse customer service experiences, ever. Mr. Brown was friendly and professional, while my encounter with employee, who refused to give me his name, was extremely rude and unprofessional. Customers should always come first. I feel like this was not the case. I have never been treated so poorly.
Teddy D | First ImpressionsWhile systems were not cooperating in terms of offering a storage unit that was actually available the staff members were very polite and did everything they could to help. I appreciated their time and attention and I am glad to finally have a secured storage unit
Margarita C | Online Move In