Nicest U-Haul crew I have ever seen. Kind understanding, and very helpful.
William W | Overall ExperienceSelf Storage Units in South Lake Tahoe, CA, 96150
U-Haul Moving & Storage of South Lake Tahoe
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- 4.5 Average Customer Rating
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I'm not sure of his name but the man who helped me was helpful and kind. I think he was the manager. He really helped me out when I was in a bad situation. Great customer service!!
MEHRNAZ S | Overall ExperienceI would like to give a 5-star review, however I do not agree with not being prorated when I moved out a week after paying for a full month ahead of time. It was not transparent and if I was moving out of an apartment, I would have prorated rent. When I told the guy I was moved out, he was quick to ask me for the unit so it could be turned over to have another person rent it, but I did not feel that was right.
Michelle L | Overall ExperienceHe did fix the problem by upgrading us and giving a free month but only after causing us an extra two hours of packing and moving due to the mishaps and then being like I don’t know and I don’t remember you . Even though Tahoe is very small and I was just in there a week ago. This place has to have a high turn over rate . I’ve sadly Bought units here before never had this happen.
Amber B | First ImpressionsChristian and Emanuel were courteous and professional during my 1 year+ time utilizing facility. They both were very accommodating during my recent request to provide access to my U-Haul containers.
Andrew M | Overall ExperienceGet the homeless guy out
Patrick M | Overall ExperienceReally safe location. Staff waa amazing Affordable pricing for tahoe community.
MILDRED R | Overall Experiencestaff at South Lake Tahoe office are really great.
Adam B | Overall ExperienceI rated "above average" only because there is not enough a lot of parking spaces to load and unload
Vanna B | Overall ExperienceNice clean and secure location!!
Jamie D | Overall ExperienceDue to the homeless problem, the lobby area and bathroom of the storage facility were a disaster any morning before 9 AM. Often times the staff was nowhere to be found in the office they would instead be in an outbuilding and you would have to search the grounds for them. I canceled my Uhaul storage unit and was charged four days later, everything was out of the unit and when I went to dispute the charge at the office, no one was around, so I had to call and wait on the phone with customer service who also tried to call the store and was unable to reach them. Overall, my experience at Southlake was so poor, I bought a storage shed from Home Depot to put in my backyard.
DEREK W | Overall ExperienceGreat staff, helpful, efficient, friendly
Susan S | Overall ExperienceThe young man that helped me was wonderful! Would definitely rent a unit here again!
ANDREA D | Overall ExperienceI was very pleased with every aspect of my experience here at the South Shore Site. I also had to rent a U-Haul on two separate occasions during my move and had a great experience. I highly recommend this UHaul location.
Heidi F | Overall ExperienceYour employee Amanda is very courteous knowledgeable about your operations. I am thankful to rent from Uhaul because of your employees customer relations. Thank you!!
Brian M | First ImpressionsJust too expensive. Much cheaper options, I have a bigger unit for half the price
Timothy R | Overall Experience