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Deanna F | Overall ExperienceSelf Storage Units in St. John's, NL, A1B3P9
U-Haul Moving & Storage of St Johns
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Storage Customer Reviews
- 4.5 Average Customer Rating
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My overall experience was great. However when I did want to pay for an extra month when I first rented, I was told no. I couldn't Then the second month after the free month rolled around and I was without income, which initially started the lack of payments, otherwise two months would have been taken care of initially. Then I was evicted from my apartment unlawfully, lost my new business and was living in my car so I was unable to even remotely negotiate a buy out fee, which I would have gladly done because I had well. over $4000 of things in my unit. The staff was accommodating. I stated several times I was homeless now and could not get my things even if I wanted to as I had nowhere to put them and did not know anyone in St. John's. Even though I attempted to tell them this and even considered doing this and then selling things straight from the storage. Nonetheless it all had to go to auction. I lost much of my personal stuff but it doesn't matter as I am still homeless and you can thank the liberal governments for their ridiculous policies that allow drug traffickcers and users to stay in units next to normal people who are trying to do the best they can. I got evicted and the drug dealers could stay. That's a liberal government. I do appreciate them trying to find a settlement. That is key when someone is losing their things and I think its a brilliant method and way to treat people with respect and humanity and recognize they could be in a difficult financial situation, so keep doing that. I would have said yes but I had not home or anywhere to bring my things. So thank you.
Claudine M | Overall ExperienceFrom beginning to end, I had a wonderful experience with U-Haul staff (at call centre and the Kenmount Road, St. John's, NL location).
Kelly O | Overall ExperienceChristopher, Alex and Rod were amazing to deal with.
Cynthia P | First ImpressionsVery helpful and friendly staff. Chris was great .
Michelle L | Overall ExperienceConvenient, easily accessed, good staff, professional and friendly, and reasonable cost.
Ingrid A | Overall ExperienceDuring the transitionary time, which was sometimes chaotic, your front staff personnel (as well as your call centre people) were patient, accommodating and extremely helpful. During several of my on site visits, trying to pack, prepare and choose a storage unit - I was always met with eager and helpful staff. In particular, on my last visit - when there was a mix up with my move in date - Rob I. on the front desk was extremely helpful. I will recommend U-Haul to everyone who needs storage and/or packing materials.
Kelly O | First ImpressionsWas never ever able to add insurance to my unit, the app sucks just let a person do it FFS. My unit didn’t even have a light. Will use metro self storage in the future.
NICHOLAS K | Overall ExperienceThe staff was kind of helpful, but very, very unfriendly and un welcoming
RANDY T | Overall ExperienceGreat storage facility and helpful staff.
Michel D | Overall ExperienceThe unit we rented had a leaky roof which water damaged all our stored belongings. The interior ceiling had a plastic lining that was hanging down with water. Your insurance company won't respond either. It would be almost as good to store items outside.
BRIANNA H | Overall ExperienceKrista Vokey took me under her wing when I booked storage for my move from BC. She made me feel like her only customer (amazing). And it doesn’t stop there - her staff mirror her pleasant way. Thank-you, U-Haul Kenmount Rd!
ANNE B | Overall Experience