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Dean C | Overall ExperienceSelf Storage Units in St. John's, NL, A1B3P9
U-Haul Moving & Storage of St Johns
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U-Haul Moving & Storage of Thorburn
581 Thornburn Rd, St. John's, NL A1B4R2 View Available Units2.1 miles from this location -
R&M Self Storage
3 Maverick Pl, Paradise, NL A1L0J1 View Available Units
(U-Haul Neighborhood Dealer)5.6 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Friendly staff, easy process for moving in and out
KENNETH I | Overall ExperienceA small motion sensor light within storage lockers could go a long way especially during the times of year when the the daylight is a little shorter.
SHANE S | First ImpressionsVery friendly and knowagble staff.
Dan W | Overall ExperienceInside storage area felt physically secure. Illumination was marginal. Would be nice is there was more lights on with motion when you were there. Access hours were also adequate, but longer hours would have been appreciated at times. Staff was generally helpful, but staff also seemed very much not to want to be there. I would truly say only one person I met there in my recent experience to be genuinely outgoing and friendly. Facility was as clean as you'd expect a warehouse. Bathrooms seemed cleaned regularly but floors were not mopped near my unit in the past month. Lack of garbage cans seems to lead to people putting things on top of light switches and electrical conduits. This garbage has been in same place for weeks. Facility was poorly maintained insomuch as the contents of my unit were severely damaged by water. Staff was of no assistance in this matter. For this reason alone I don't recommend this facility.
PHILIP R | Overall ExperienceEverything was great except my partner was disrespected at the counter, a man serving a customer at the time went over board when my partner excused himself, but interrupted another customer he was speaking with… My partner politely interrupted because he was the only one there to talk with and he was wondering where I had gone, I had to use the bathroom after the long ride from one residence to the storage unit in St. John’s from mackisons out around the bay , I was exhausted from the move and did take a lot longer to use the facilities, he was just worried and wanted to know if he had seen me. This employee overreacted and told him he was rude and that he would have to wait till he was done with his current customer, that he wasn’t answering any of his questions till then, the employee knew where I was, he directed me to the bathroom. It was just uncalled for and very disrespectful, The customer he was serving actually said no go ahead it’s ok, but this employee refused to. We had a long day as it was just down pouring all day and we still had to make this happen, because otherwise, I would have rescheduled the move. The rain was so bad I was nervous driving it caused a major anxiety as I’m not use to driving bigger vehicles. He could have just been polite, but made the choice not to. As well, he told me where the facilities were, but never quite told me which direction to go in, once I went in the general direction, I had to come back out and ask him do I go upstairs or down the hallway,( I could barely hold my pee) to which he rolled his eyes and then proceeded to tell me. Its why I was in there so long once I got there I was trying to get myself together before coming out and transporting my belongs into two heated units, the whole day was such an ordeal. Meanwhile, the man who served me was incredibly nice and I spoke to him about the hard day we had all had, he was considerate and showed empathy for everything as well as informed me of everything that I needed to know, he even waved and smiled at me as I drove off the lot, while he himself was being rained on! Great employee Where did you find this other man, the only one being rude was him, certainly not my partner, whom was just worried about me and didn’t know where I was being gone for so long at this moment when time was getting short and we still needed to transfer into not one unit but two separate ones! I will certainly recommend you folks again as you were my first and only thought But I would also recommend to avoid the employee with the dark beard, he I was just not nice! Sorry for the long winded story!
Nancy H | First ImpressionsI always choose U-Haul when I need a truck or storage. The service is excellent and the staff are the best!
bern w | Overall ExperienceNeeds more lighting as the motion lights turned off at inconvenient times
Brandon P | Overall ExperienceThe outdoor key card reader never worked, which was very frustrating. Especially when trying to access an outdoor unit after the office closed. Your employee, Chris, is top-notch. Very helpful and knowledgeable.
tara m | Overall ExperienceFirst rate experience all around. Truck and storage unit, great deal. Would highly recommend
darren f | Overall ExperienceVery friendly and helpful staff made the experience great.
RONALD K | Overall ExperienceBeen dealing with them for over a year friendly staff willing to accommodate, and I felt well looked after.
ANDRE G | Overall ExperienceFacility was clean, carts there available free to use, easy access, staff was knowledgeable, personable and accommodating. Would highly recommend
darren f | First Impressions