Asking for a review after this company stole money is a gamble. There is a current active police file for the fraud they committed when they took multiple payments from my card after I closed my contract with them. The man who refuses to identify himself but likes to bully people, stated that because of my last Google review, he was going to continue to steal money off my card until he felt I “learned my lesson” and I was a racist b*tch for my review. They lied to the RCMP about the situation after being approached when the man representing the location called to tell me he would kill my children if I continued to speak about my experiences. The rcmp was told the owner was away and no one spoke to me although the call was taken by me INSIDE the rcmp station with an officer. I caution anyone who wants to use this location. There are multiple reports to the cops for theft and fraud.
AMANDA K | Overall ExperienceCustomer Reviews
Available Units (All Sizes are Approximate)
Drive Up Storage
-
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$180.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rollup
- Rate:
- $180.00 Per Month
-
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$225.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rollup
- Rate:
- $225.00 Per Month
Vehicle Storage (RV, Boat, Car & More)
Storage Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkAsking for a review after this company stole money is a gamble. There is a current active police file for the fraud they committed when they took multiple payments from my card after I closed my contract with them. The man who refuses to identify himself but likes to bully people, stated that because of my last Google review, he was going to continue to steal money off my card until he felt I “learned my lesson” and I was a racist b*tch for my review. They lied to the RCMP about the situation after being approached when the man representing the location called to tell me he would kill my children if I continued to speak about my experiences. The rcmp was told the owner was away and no one spoke to me although the call was taken by me INSIDE the rcmp station with an officer. I caution anyone who wants to use this location. There are multiple reports to the cops for theft and fraud.
AMANDA K | Overall ExperienceVery helpful and would use this storage facility again. I'll see you in the spring.
RANDY P | Overall ExperienceI will not recommend this facility. Maik or whoever is in charge is an ignorant arrogant jerk. Has no respect for his customers
David G | Overall ExperienceThis storage place is owned by the most disgusting men I have ever encountered in my entire life. Due to a clerical error on their part, a payment to them didn’t post the day it was due. The next day I began receiving threats from a man with a very thick accent who told me to pay immediately via email transfer or he would burn my items. When I explained that he couldn’t demand money from me and I would visit the office on Monday, two days later, he told me to make sure to come so he could slap me in the face for the disrespect. I contacted the RCMP and filed a complaint. The payment was processed on their end the next day day without issue. During my move out notice, I gave my notice via text in July for an end date of Sept 15. I stopped in the office on August to make sure they would NOT process my Sept payment an I was assured it was all in order and I let the office manager know that in my text I had mistakenly given the wrong unit number but corrected it to the office manager . Sept comes along and they did in fact process the payment, so I call to have it returned and was told I didn’t follow procedure and would not get a refund. I sent the text message to the manager and was told they didn’t know who’s number I sent the original message too and that it was too bad because I spoke to him in the ‘wrong tone’ and he would make me learn my lesson. I called the main intake number and explained my issue and was told I would get a call back. A few minutes later the same thick accent man called to tell me that if I wanted to do things the hard way that he was willing to do that, and they had my address for my home. I asked to just get my money back for the Sept payment, hung up and called the RCMP again. The men who run this storage place are violent and treat women with contempt and disrespect. They should not have a storage facility or be allowed to run it at all.
AMANDA K | Overall ExperienceThey continued to charge me for 4 months after I gave notice, and I have been unable to get my money back.
GREGG B | Overall ExperienceThey’re a scam. They charged me $98, changed the price 4 different times prior to that for the exact same trailer utility they knew from the start, and then I asked if I could get a refund if I go elsewhere and they told me yes which I have on video and then they robbed me I have a recorded call of it. I’ll shut this place down with my lawyer lol. This guy owes me 100$ I’m gonna collect it 100 times over he doesn’t believe me though. He’s a cop caller rat who threatens people with his cousin rcmp that’s in sylvan. Illegal to use relative cop for statement.
RACHEL L | Overall ExperienceIn mid June I told admin I was reserving a unit for August 1. Yet they continued to charge my CC for full rental though I was not taking the storage unit. I called. I emailed and was told it was an admin error and next month there would be no charge. The following month I was charged again full rate yet I still was not in the unit. Not trustworthy.
Roberta F | Overall ExperienceManagement was VERY degrading and insulting . I would never ever recommend that storage . I would go so far as if I new anyone that’s a customer to move out asap
David S | Overall ExperienceI never booked a storage room and they took a 20$ deposit and when I called they said to call U-Haul makes no sense at all just cancel it period
Eric C | ReservationVery pleased
Bobbi M | Overall ExperienceAll was very good. The only negatives were the latch on F-20 was damaged and hard to close. Big pot holes in access road; made it rough to drive on.
Bill K | Overall ExperienceAbsolutely Horrible People and Place. scammers, liars, dirty, rude, unpleasant and would NEVER recommend !! This should NOT be an advertised facility theough such a reputable company such as U-Haul. Lakeland Storage IS THE WORST facility in Central Alberta. DO NOT USE! I NEVER will again. Horrible Experience and Service!
tabatha f | Overall ExperienceI DO NOT RECOMMEND THIS BUSINESS! I almost rented a storage unit from this location, but the response was unprofessional and raised concerns. So I cancelled my request, and even before I received the agreement to sign, they had already billed my credit card. I did not authorize any transactions nor sign an agreement with them. They’ve now blocked my number and will not respond to me, forcing me to claim unauthorized transaction through Visa. After reading all the similar negative reviews about this business, I will be contacting Better Business Bureau as well.
Brandie K | Overall ExperienceA storage unit was reserved in error and was charged $20.00 tried calling Lakeland and U haul and got nothing but a run around. Neither of them could cancel this reservation or return my money. Call the storage unit and they hang up on you. Over 6 calls to u haul and rep at storage facility does not want to help to resolve the issue.
Veronica B | ReservationWe would use again if we needed to.
Morley B | Overall ExperienceI would like to thank all the stuff for help and support for being friendly, accessible and helpful. Thank you so much!
Ruslan N | Overall ExperienceWas treated extremely poorly, called a liar, told to stop talking and yelled at. This was when I gave my notice to vacate the unit. Had asked for a couple of extra days and was told I was lying when I said I was able to get in a few days early. Still haven't rescued my deposit from them.
Ashlin C | Overall Experience