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LOUIS N | First ImpressionsSelf Storage Units in Vancouver, BC, V5X2V4
U-Haul Moving & Storage at SE Marine Dr
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The two ladies upfront were awesome. Very helpful.
GEORGE G | First ImpressionsI want to fully recognize Maggie who is always incredible the moment we moved our things there and when we moved things out to me and my dad. She is always such a kind sweet soul who works hard, is informative on everything and is the perfect person to go to when you have questions. She’s the best part of our experience everytime we went. I hope she continues to be recognized and received A RAISE AND NOT minimum wage. I worked for enough micromanaging managers who never recognize and reward their staff and she most certainly deserves it. The front desk is a different story … when I called to ask about recycling electronics and the recycling reusable item room I saw at the front, I was dismissed CONSTANTLY by the person who answered the call. The phone call was during 2:51pm on August 4. The lady seemed SUPER irritated and annoyed with doing her job by JUST ANSWERING QUESTIONS through the phone with me. No hospitality skills . Horrible . She wouldn’t even provide me any further details to speak to Vipin and if she did, it sounded so rushed and no care in the world. I’m not one to make people look bad, I’ve been doing customer service for over 15 years, and always provide above and beyond service for guests at the best of my ability. I know a difficult guest when I experience one. I was NOT being a difficult guest by one bit. I was asking simple questions. There was also people beside her working too and speaking so loud and not being considerate or have any spacial awareness that she was talking on the phone. I even asked her if the other employees were nearby because I could barely hear her and she dismissed my question. I’m sorry but I don’t appreicate dismissive customer service when I EXPECT THE BARE MINIMUM to be helped. Considering the price I found self storage elsewhere is half the price I pay at uhaul, I thought that’d be the only reason I decided to leave until this experience made me realize why I stood by this decision. The front desk service was not standard and made me feel like I WAS the problem? I know I wasn’t and I can stand by my words for that. I didn’t expect it for just needing answers and with KINDNESS. The 3 stars is a star for cleanliness, the carts are great, and Maggie being a main star. I’m fully aware this would have nothing to do with the GM as I’ve always received prompt responses from him. However, the front desk MUST do better. This is how you lose clients who spend hard earned money but instead are treated like garbage and nuisances when we are just people who expect to be treated fairly and not like we are aliens .. Since you have lots of self storage competitions who you either help, collab with, or compete with, your front team should be well aware it’s easy for people to feel like if they make clients feel like they’re the problem, it’s simple to take business else where and not be as considerate as me writing to you. I kindly ask to be and do better please.
Matthias C | Overall ExperienceIf you’re looking for a clean, well-run storage facility, the U-Haul location is a solid choice. I’ve had a great experience there — the place is always tidy, secure, and well-organized. Big shoutout to Rubal and Maggie, who go above and beyond! They’re super friendly, helpful, and clearly take pride in keeping things running smoothly. It’s not often you come across staff who make storage feel this easy and welcoming. Highly recommend!
NIGEL E | Overall ExperienceAt first I had access issues and it really interrupted my moving low but staff made measures to resolve right away at closing hours and there was another problem with another mover but staff also helped me resolve that too. So they were so goof at helping me resolve these and concerned, they made me a happier customer at the end of my move. Thanks to Jane Esther for her 5-star assistance.
Michael F | First ImpressionsThank you for helping me out I was not able to pay extra charge
Cherry R | Overall ExperienceOutanding maintain cleanlines
Melford M | Overall ExperienceDoor access was a consistent challenge- the code entering and access to open larger doors after hours was extremely frustrating. They need a better system.
ALLEN A | Overall ExperienceMany disputes. Overcharged from date of booking versus date actually moving in. Left numerous messages to get this resolved, was told only Manager could handle this problem. No call backs, took approx 4-5 weeks to sort out and finally refunded. Poor service and will not use again
marilyn b | Overall ExperienceVery appropriate U-Haul team.
DAGVADORJ D | Overall ExperienceBooked online, receives confirmation the unit was ready, when I showed up there was someone else's lock on it, I had to wait till the morning till someone showed up to give me a different unit. I missed my flight because of it. If I could give negative star reviews I would.
Christopher D | First ImpressionsYour a bunch of thieves
michael m | Overall ExperienceI’ve spent thousands of dollars and many years using your facility. Had to throw many things away that were destroyed by mice/rats that are plaguing your facility. I made a few complaints but nothing was done or offered. I had met and complied with all of your restrictions and requirements and paid each increase without complaint. I’d recommend you start a loyalty program or something else like a disposal option at your expense for your long term tenants since I can’t be the only one who has had things destroyed.
Leah G | Overall ExperiencePoor communication with the staff. They lost my reservation, denied the offer that I had agreed to until I was able to produce the proof. Even then, the reservation was incorrect. Drop off was lazy - no help provided. The attendant said to put it over there while he turned his back and walked away. Would not recommend or repeat.
Judd C | Overall ExperienceYo I truly admire and appreciate everyone in the U-Haul family especially in British Columbia Canada So kind big love to all y’all
Matthew S | Overall ExperienceThere were an exception for the staff. However, I spent more than 1-hour on the phone waiting for someone and being transferred to another department. When I got hold of somebody the person wasn’t helpful. I had to call again, the wait was short and this time the person was able to finally help me.
Roger C | Overall Experience