I’m very disappointed with my recent experience using U-Haul Storage. I moved out of my storage unit before the start of the next billing cycle and followed all necessary procedures, and removing my belongings on time. Despite this, I was still charged for a full additional month of storage. I submitted a refund request and provided clear documentation showing the date I vacated the unit. However, my request has been completely ignored. No follow-up, no resolution—just silence. This kind of billing practice feels dishonest, especially when it’s backed by poor customer service and a lack of accountability. I chose U-Haul because of their reputation. If you’re considering this U-Haul Storage (Marine Drive)), be warned: they may charge you for services you didn’t use and then refuse to make it right.
christine m | Overall ExperienceSelf Storage Units in Vancouver, BC, V5X2V4
U-Haul Moving & Storage at SE Marine Dr
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Heated
- Rate:
- $114.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$159.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Heated
*Structural Pole
- Rate:
- $159.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
10' x 5' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Heated
- Rate:
- $169.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Heated
- Rate:
- $169.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Heated
- Rate:
- $239.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$244.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $244.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$244.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
*Structural Pole
- Rate:
- $244.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$349.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $349.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
Storage Lockers
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![Example storage unit layout]()
Small
5' x 5' x 5'- Rate:
-
$109.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- Climate
- Rate:
- $109.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 9'- Rate:
-
$114.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $114.95 Per Month
Indoor Storage
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have a very bad experience with U-HAUL. I had to leave U-HAUL after 4 years. Every time I went to use the ramp to get my tools, they had it blocked by their trucks and I couldn't use it. The storage price keeps increasing. I don't recommend it to anyone.
PEDRO P | Overall ExperienceStaff is rude and they just do not want to help. I don’t think I was ever able to talk to someone on the phone when calling this location, they simply do not pick up the phone, no matter what time you call. About 3 years ago I reviewed this location on google and all my complains from the past are still the same: unfriendly staff and cannot get a hold of anyone over the phone. Also, raising the costs for storage and claiming that the costs of maintenance are high and the staff prides itself in taking care of the facility when customer service is nonexistent and the facility is not even clean is mind blowing to me.
Andie M | Overall ExperienceUnit was smaller than expected has a post support beam running horizontal within the storage area cutting out some needed space. Over head door was locked out so had to move everything thru the common door, not ideal.
Rob J | Online Move InThe two ladies upfront were awesome. Very helpful.
GEORGE G | First ImpressionsI want to fully recognize Maggie who is always incredible the moment we moved our things there and when we moved things out to me and my dad. She is always such a kind sweet soul who works hard, is informative on everything and is the perfect person to go to when you have questions. She’s the best part of our experience everytime we went. I hope she continues to be recognized and received A RAISE AND NOT minimum wage. I worked for enough micromanaging managers who never recognize and reward their staff and she most certainly deserves it. The front desk is a different story … when I called to ask about recycling electronics and the recycling reusable item room I saw at the front, I was dismissed CONSTANTLY by the person who answered the call. The phone call was during 2:51pm on August 4. The lady seemed SUPER irritated and annoyed with doing her job by JUST ANSWERING QUESTIONS through the phone with me. No hospitality skills . Horrible . She wouldn’t even provide me any further details to speak to Vipin and if she did, it sounded so rushed and no care in the world. I’m not one to make people look bad, I’ve been doing customer service for over 15 years, and always provide above and beyond service for guests at the best of my ability. I know a difficult guest when I experience one. I was NOT being a difficult guest by one bit. I was asking simple questions. There was also people beside her working too and speaking so loud and not being considerate or have any spacial awareness that she was talking on the phone. I even asked her if the other employees were nearby because I could barely hear her and she dismissed my question. I’m sorry but I don’t appreicate dismissive customer service when I EXPECT THE BARE MINIMUM to be helped. Considering the price I found self storage elsewhere is half the price I pay at uhaul, I thought that’d be the only reason I decided to leave until this experience made me realize why I stood by this decision. The front desk service was not standard and made me feel like I WAS the problem? I know I wasn’t and I can stand by my words for that. I didn’t expect it for just needing answers and with KINDNESS. The 3 stars is a star for cleanliness, the carts are great, and Maggie being a main star. I’m fully aware this would have nothing to do with the GM as I’ve always received prompt responses from him. However, the front desk MUST do better. This is how you lose clients who spend hard earned money but instead are treated like garbage and nuisances when we are just people who expect to be treated fairly and not like we are aliens .. Since you have lots of self storage competitions who you either help, collab with, or compete with, your front team should be well aware it’s easy for people to feel like if they make clients feel like they’re the problem, it’s simple to take business else where and not be as considerate as me writing to you. I kindly ask to be and do better please.
Matthias C | Overall ExperienceIf you’re looking for a clean, well-run storage facility, the U-Haul location is a solid choice. I’ve had a great experience there — the place is always tidy, secure, and well-organized. Big shoutout to Rubal and Maggie, who go above and beyond! They’re super friendly, helpful, and clearly take pride in keeping things running smoothly. It’s not often you come across staff who make storage feel this easy and welcoming. Highly recommend!
NIGEL E | Overall ExperienceAt first I had access issues and it really interrupted my moving low but staff made measures to resolve right away at closing hours and there was another problem with another mover but staff also helped me resolve that too. So they were so goof at helping me resolve these and concerned, they made me a happier customer at the end of my move. Thanks to Jane Esther for her 5-star assistance.
Michael F | First ImpressionsThank you for helping me out I was not able to pay extra charge
Cherry R | Overall ExperienceOutanding maintain cleanlines
Melford M | Overall ExperienceDoor access was a consistent challenge- the code entering and access to open larger doors after hours was extremely frustrating. They need a better system.
ALLEN A | Overall ExperienceMany disputes. Overcharged from date of booking versus date actually moving in. Left numerous messages to get this resolved, was told only Manager could handle this problem. No call backs, took approx 4-5 weeks to sort out and finally refunded. Poor service and will not use again
marilyn b | Overall ExperienceVery appropriate U-Haul team.
DAGVADORJ D | Overall ExperienceBooked online, receives confirmation the unit was ready, when I showed up there was someone else's lock on it, I had to wait till the morning till someone showed up to give me a different unit. I missed my flight because of it. If I could give negative star reviews I would.
Christopher D | First ImpressionsYour a bunch of thieves
michael m | Overall ExperienceI’ve spent thousands of dollars and many years using your facility. Had to throw many things away that were destroyed by mice/rats that are plaguing your facility. I made a few complaints but nothing was done or offered. I had met and complied with all of your restrictions and requirements and paid each increase without complaint. I’d recommend you start a loyalty program or something else like a disposal option at your expense for your long term tenants since I can’t be the only one who has had things destroyed.
Leah G | Overall Experience