The storage facility was good, but being able to reach a person in the office was extremely difficult. Most of the time they didn't answer and yiu had to go through the customer service system. They also wouldn't return your call when a message was left. The people who work in the office were very kind and helpful though when they could be reached. Also, the app is not good. It glitches all they time and it doesn't seem secure enough to make a payment with your card. Needs more work
stephanie c | Overall ExperienceSelf Storage Units in Versailles, KY, 40383
U-Haul Moving & Storage of Versailles
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Only bad thing is I wasn’t able to get my access code they gave me a loaner and I still haven’t got my access code
DAMON K | First ImpressionsFacilities were great. Manager is incompetent. He’s about as friendly as a rock. Every time I went in there he showed no care or motivation to help you. He has no clue how to work the system. Since he doesn’t know, his staff doesn’t either.
logan f | Overall ExperienceLiked: flexibility and willingness to work with customers. Most of the staff were helpful and friendly. Disliked: service could be spotty, but there was give and take. In the end, my experience was good and I appreciated working with reasonable, nice people who provide a good overall experience.
Sara F | Overall ExperienceSarah and Carmen were both very helpful and made a potentially stressful situation so much easier!
PHOEBE B | First ImpressionsThe staff who helped me were very patient and helpful. I APPRECIATE THEM!!
CASSANDRA S | Overall ExperienceAll staff were friendly and polite.
christopher g | First ImpressionsWe had a great experience with your facility and your staff…will definitely recommend it to others!
David W | Overall ExperienceI hoped you checked out my unit when I checked out. I seeped it out and left it clean. I was told by someone that if they don't inspect the unit when you turn it in, you will be billed another month. Only one person was there at the time I turned it in. So, I hope all came out ok. Thank you.
phillip v | Overall ExperienceThank you
Jarrod P | Overall Experience