Service was great.
Rebecca W | Overall ExperienceSelf Storage Units in Walker, MI, 49504
U-Haul Moving & Storage at Alpine Ave
Services at this Location:
Available Units (All Sizes are Approximate)
Indoor Storage
Storage Customer Reviews
- 5.0 Average Customer Rating
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I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.
Miguel A | Overall ExperienceI was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞
Ben S | Overall Experienceexcellent service
BRYAN F | Overall ExperienceHorrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.
charlotte d | Overall ExperienceThe gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.
Mackenzie A | Overall ExperienceMonique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.
Lisabet G | Overall ExperienceEXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.
Jayne G | Overall ExperienceA terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.
Dan M | Overall ExperienceDid not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle’s service!
Nancy W | Overall ExperienceStaff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.
VALERIE N | Overall ExperienceI rented a U-Box from this location but did not personally visit the actual store.
Matt L | Overall ExperienceOk
joseph c | Overall ExperienceThe staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.
alaynna y | Overall ExperienceVery bad customer service with rude behavior from the manager
Bhavani r | Overall Experience