very good people friendly patient thanks
Gabriel P | Overall ExperienceSelf Storage Units in Brampton, ON, L6T1C1
U-Haul Moving & Storage of Bramalea
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good but expensive, if they have smaller less expensive storage that would be better, also should have some i centive for.long term rentals, thanks
RAHEEL K | Overall ExperienceCounter staff is very rude they don’t know how to behave
SUNIL A | First ImpressionsGreat improvement!
Harsimranjit s | Overall Experiencei moved from Ottawa to Toronto,I made a reservation from Ottawa on phone and I arrived at 7:30pm on your branch in Brampton and they didn’t accept to give me my storage because I didn’t made online check in so I waited till the next day. Then on the next day you charged me for $22.54 then I took a bigger storage so they charged me $63.28 and I don’t know what happened and why they even charged me!!! First month of the storage should be free!!!! My email is ahmadsbeih010@gmail.com My number is 6478364663 Please send me an explanation
Ahmad S | First ImpressionsStart business in india
balasubermanian N | First ImpressionsJust not for me… I’ve had other units from your competition way big for lesser price. The staff was horrible and made it a point of duty to not give me an additional unit because I i’m no longer a new customer even though I get a valid free storage unit overall this was stressful and I will be looking towards the competition next time.
Christina L | Overall ExperienceThe indoor loading area is only half lit. The 1 door seems to randomly open without human intervention. The manager is *todays date* EXTREMELY helpful and knowledgeable. Truely an asset to your company.
CHRISTIAN A | Overall ExperienceExcellent Thank you
Gurdev k | Overall ExperienceOnly issue I have. Is that I checked out and you guys still called me to charge me for a month. Disappointed
ABRAHAM S | Overall ExperienceHorrible customer service! I requested to cancel the storage unit as the wrong size was told to us. I am still waiting for my email confirming the cancelation.
JUANETTE C | Overall ExperienceI am writing to provide feedback regarding my experience as a long-standing customer of U-Haul at your 152 East Drive, Brampton location. I have been renting two storage units (1070 and 1080) at this facility for the past 10 years, consistently paying my fees and insurance coverage every month. On March 1, 2025, I attended the facility with movers to vacate both units, and I need to express my deep disappointment and frustration with what I encountered. Condition of My Units and Missing Items Upon accessing my units, I was completely shocked to discover that many of my personal belongings were missing, including: • Electronics, clothing, and brand-new packaged shoes. • A Leon’s LG 810W915 soundbar, valued at $1,499 plus tax. • A Samsung Blu-ray DVD player, valued at approximately $400 at the time of purchase. • Bar stools and other furniture from Ashley Furniture. • My children’s photographs and cameras were also gone, which is especially devastating as these are sentimental, irreplaceable memories. In addition to these losses, my furniture was severely damaged. Both units contained a sticky, oily, brown substance that ruined my Section R Revive Leather Sofa Set (valued at $3,000) and damaged my bed frames, making them completely unusable. This substance was not from any of my items — I stored furniture, not liquids or perishables — raising serious concerns about either contamination or leakage within the facility. Evidence of Disruption and Lack of Care To make matters worse, my units were left in a complete state of disarray, especially Unit 1070. I left these units neatly organized, but I found papers and personal items scattered everywhere, which strongly suggests that someone accessed or tampered with my property without my knowledge. Customer Service Experience While the current manager at 152 East Drive has been exceptionally pleasant and professional, my in-person experiences over the years have often been unpleasant. Certain past staff were consistently rude when I came to make payments, which only added unnecessary stress. However, I want to highlight the excellent customer service I always received when calling U-Haul’s telephone support team — they were always pleasant and helpful, and I appreciated that level of care. My Loyalty and Financial Commitment Over the course of 10 years, I have paid approximately $50,000 to U-Haul for these two storage units, including full insurance coverage every month. I trusted U-Haul to protect and preserve my belongings, and this experience has left me deeply disappointed and disheartened. As a hardworking single mother, every dollar I invested into keeping these items safe mattered. I cannot begin to express the frustration of seeing my hard-earned money essentially wasted, as my belongings were neither secure nor protected. This is not about a single incident — this is a reflection of how customers who invest years of loyalty and thousands of dollars are treated. I am sharing this feedback because I believe U-Haul needs to seriously review its facility maintenance, security measures, and customer care at this location. I hope this feedback will prompt action to ensure no other customer experiences this level of loss, frustration, and heartbreak. I appreciate your attention to my concerns and trust this feedback will be taken seriously.
Sharrie M | Overall ExperienceWorst customer service, long line up and people come in goes straight to the front and you were there 1 hour waiting. When you call they hong up on you or they say they will call back but never. THEY CHARGE ME FOR STORAGE TWiCE IN ONE DAY AFTER I MOVED OUT. I called them 10 times to fix it and I had to go in store and wait 1 hour to get it fix. They need more workers worst location.
RICHARD O | Overall ExperienceI called east drive location three times on Feb 26th. First time I was on hold for half an hour. I hung up and called again and was on hold for the same amount of time. Hung up tried a third time and hung up for the third time after twenty minutes. I then received a text message that informed me that my account on file was not working and the payment was not received. After calling a member of your team, he gave me my account information and I explained to him it should work. He processed my account and the payment was made. That was very unprofessional and very disappointing. Can’t wait to remove my items from your facility.
pearline s | First ImpressionsOnly issue I had was that I had to call multiple times. Non answere and no call back.
kristina d | Overall Experience