As the location that we dropped the trucks at was not at the address on our contract we went to this lot with several U-Haul trucks parked in the lot that was mainly used for a carwash. No one there to point out drop box,, partially hidden due to item leaning against the building where the drop box was located. Attempted to call the telephone number for the store three times and no answer. I would not use this location again, unless things improve after the street construction changes things. I understand change in location due to street construction, but notices should be made as a different drop location would have been selected..
Mobility W
State Inspector of Austin
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Austin, TX 78758
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As the location that we dropped the trucks at was not at the address on our contract we went to this lot with several U-Haul trucks parked in the lot that was mainly used for a carwash. No one there to point out drop box,, partially hidden due to item leaning against the building where the drop box was located. Attempted to call the telephone number for the store three times and no answer. I would not use this location again, unless things improve after the street construction changes things. I understand change in location due to street construction, but notices should be made as a different drop location would have been selected..
Mobility WI take it to U-Haul when I try to load my things I find a U-Haul not clean any got a lot Dirty clothes and shoes
Hussein AThe “owner” was EXTREMELY rude to us when we went to drop the keys in the box. He kept demanding we give him the keys because he was the owner but because I had no way of knowing that and the truck was my responsibility, I didn’t feel comfortable giving the keys to a stranger. It should not have been that much of a problem for us to want to follow instructions for equipment we were ultimately responsible for. There was ZERO reason for him to yell at us. Not to mention the two other creepy men that were just staring at us the entire time we were going through the return process. If you want returning customers, maybe don’t aggressively harass strangers for the keys to the trucks you’re renting.
Morgan BAdd air freshner sticks in the cab of the trucks
Vaibhav S