A little hard to understand where to put the truck on return, but the customer service was excellent.
David Taylor
North & Western Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60647
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Dropped off truck after hours. Not clear where to leave it. Being downtown in a city, it was confusing. There were UHaul trucks and trailers strewn over a couple blocks.
TONY VOISINThank you! Pretty easy going, didn’t have problems :)
Christina SeoThe truck was not were it said it would be, at the gas station. We had to walk around and check out every truck number parked at random places within the block. Checking in took over 30min. Our reservation started at 6:00pm and by 6:30pm we were not even in the truck yet. I had added furniture pads and a furniture dolly with my reservation and that was not in the truck when we picked it up. Which resulted in us having to go buy the materials that were supposed to be there and we were even more late to our appointment. Overall, it was a disappointing experience.
Ernesta HongThe instructions I received on the app were incorrect. The first truck I was assigned had a broken side mirror and smelled of urine. Since the side mirror made it undriveable someone in customer service was able to switch me to a different truck. I had ordered a hand truck, but it wasn’t there. Terrible check in experience
Robyn Docherty