The truck was clean but was damaged (front bumper dented and cracked windshield).
JEROME M
Capital Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1Y2H6
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Customer Reviews
- 4.0 Average Customer Rating
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Improve the car clean up. Specifically the rear-end and the inside of the car. Except that, the service was excellent. Employees very welcoming Thank you
BORICE SFirst of all, I had a reservation for 1:30 PM and the attendant wasn't even there - in fact, the door was locked and I could not even enter! Then I had to use the washroom and I had to use a plumbing handle to flush! The place, overall, was run down and even the storage lockers looked jury-rigged and cobbled together at the last minute! Then, while I was in the washroom, the attendant - who *KNEW* I had a reservation and *KNEW* that I had been waiting for him to return for 15 minutes, took another customer, who as far as I knew, did NOT have a reservation!! All in all, between these delays and the normal check-in procedure, I did not even depart with my truck until well after 2 PM, when my reservation was for 1:30. It seems that I will have to book the next rental and arrive earlier, but that location is the closest to where I live, so I suppose that I'll have to tolerate the sorry state of the building and particularly the washroom. But I have dealt with other U-Haul locations in the past and state of this one is shocking!!
Jim BEverything went very smoothly, the gentleman working there was very helpful and friendly.
lamine aGreat experience
Thomas C