The lady assisting us was not polite and was rude. She was upset I called to ask where the location was even though the place is in the back so it's understandable why we couldn't find it. She has such a rude tone and talked to me like I was stupid right away when she picked up the phone. When we came in she still had an unpleasant face in but calmed down. However, wouldn't go back to be treated like that. Lady needs to get a new job if she does not like it.Brian M.
Trailer Rental & Towing in American Fork, UT at Alignment Guys
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in American Fork, UT 84003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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The place looks a little sketchy, but the people here are so nice and helpful! I would go back here the next time I need a UhaulLauren P.
Help the Allignment Guys understand professionalism. I already knew due to their horrible rating, that I wasn't going to have a good experience, but it was even worse than I thought. Negative emotions, unprofessional pessimistic behavior, you do not feel valued at all. They even charged me a $20 fee I knew nothing about, nor could she explain when I asked her what it was for. I contacted U-Haul and had a wonderful experience with them and the $20 was refunded thankfully.Jacob K.
I drove 20 miles and cost me 8 gallon of gas, it just the middle size truck.SAMUEL F.
I was charged for an after hours fee even though I didn't return it after hours. Won't use UHaul again.Maquelle G.
Identify the address as BEHIND the front buildingsKathleen B.
The van was, mostly clean when I picked it up with a few pieces of dirt that I swept out. It was cleaner when I returned it then when I picked it up and yet you charged me 25 dollars to clean it.Thomas B.
This is a small. operation and they didn't interface with your main department very well, but they are good people. They have another business and are not as focused on UHaul. However, all that said, they were very nice and it was a convienient location.KAREN B.
The van was not clean when I picked it up. The pickup location was cluttered with machinery and car parts.Stephanie B.
Wanda is the best.LARRY S.
Great trailer, good service. No problems. I'll be back.James O.
Terrible customer service. Wasn't compensated for having to run around to different locations to find a truck since my reservation was not fulfilled. Lack of communication from the Provo location (not telling me my truck wasn't ready until I arrived). My $50 that I am owed from my reservation not being held was never given to me, but now stated that it will be for store credit on my NEXT "U-haul need", and I haven't even received that yet. I will not be using U-haul again, and I will be discouraging all family and friends I encounter to use it.MARK H.
Super hard to find locate this locationSCOTT T.
You were great! Nothing to improve, maybe location..Kinnith H.
Kind of a shady location, but the lady that helped me was super nice and friendly. They called before hand to give me directions to their place because it is a bit hard to find.Matthew L.
Great rental process, Staff was super friendly and helpful!ANGELA T.
My wife made a reservation with this location over the phone. The day of pick up I was told by a representative that she believed I was being overcharged about 40 dollars. She assured me she would take care of it by the time I returned the truck. After returning the truck, I spoke to the same representative on the phone who IMMEDIATELY transferred my call without even letting me finish my sentence. I then sat on hold with two other Uhaul customer service reps, for about 30 minutes, at which point I gave up.savannah R.
great people and very helpful. Just a little hard to find.Jill N.
Wrong code was given for the correct box. Took a while to get a hold of the local guy, Brandon, but once he called me back he fixed the situation quickly.Talmage H.
They were very friendly and helpful. Thanks!Bryan D.
The lady at the pickup was extremely helpful and friendly.Chris N.
Very Helpful Staff at this location! would rent again from them!Michael T.
The place where we picked up the U-Haul was not very nice.Christopher M.
Excellent support from the Alignment Guys Uhaul personnel!!Ernest C F.