When I picked up my trailer, I had to lift the heavy hitch by myself to hook it up to my hitch. I wrenched by back, but eventually got it hooked up. No one offered to help me. As I learned when I dropped off the trailer at a different location, I learned that I was never supposed to be involved with the hitching of the trailer as a customer. I found out when I dropped off my trailer, that I was not supposed to touch the equipment when it comes to hooking it up or un-hooking it. Someone should have done the hook up for me. Assuming that's true, then my experience was less than stellar at the pick up location. There were two women there who, I'm quite certain, could not have had the strength to hook up the trailer, as it was quite heavy to lift into place on my hitch. I did it on my own, but paid the price with my back. It still hurts.
Thomas H.
Lehi Indoor Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lehi, UT 84043
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Customer Reviews
- 4.5 Average Customer Rating
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The truck was dirty on the floor of the cab. The back had gravel spilled in it, had to sweep it out before use. The truck was a quart low on oil had to fill it before a long trip. The wiper blades were worn out, replaced those as the weather was bad during the trip. Had to put air in the tires as they were all at about 80 psi (recommendation 110psi) and running warm when loaded. The person that helped us at pick up was very nice and congenial.
Roger T.Everything was seamless and so easy. Super clean and ready to go!
Mindy R.The lady I worked with dropping off was very kind and helpful with my return, she made mention of checking in my trailer via a link on my phone, and also offered to check in the trailer herself.
Dolan R.Excellent experience
Kristi L.