I just got a storage unit and needed to use the restroom. There was no place outside the storage unit that I could use, so I took the long walk to the main building. When I got there the door was locked. I rang the bell and a guy answered. I told him I needed to use the restroom and that I had an outside storage unit. The guy buzzed me in. I walked to where the restroom sign was but the door was locked, so I proceeded to go outside to go around to the front of the building but the guy who buzzed me in came out another door. I told him the restroom door was locked, he proceeded to tell me that outside storage didn't give me the privilege to use the restroom inside. I said what kind of place is this that restroom use is a privilege?? I immediately turned around and walked out. As he changes his stance and all of sudden I can use the restroom. I didn't see a name tag on him but found out he is the manager of that location. I will never rent from Uhaul again nor will I recommend anyone use uhaul after the way I was treated just to use the restroom and just spent over $300 with uhaul.
DeOtis H
Marks Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54915
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Customer Reviews
- 4.5 Average Customer Rating
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I have rented from this location before and they are very nice. I also started my rental with a phone call to Pitts Small Engine because I could not get what I wanted online. They were very nice and helped me with everything I needed. They set up the rental which I then picked up at Marks Auto Repair.
Matt Bfriendly and helpful staff
Jason KThis location was Not able to credit unusrd boxes purchased when truck picked up
JOHN PChecking the truck and trailer back in was easy and quick. The staff was friendly while I waited for my wife to pick me up.
Curt M