I have put in a formal complaint with customer service. This neighborhood dealer gave me a very bad experience. Did not make sure proper paper work was filed before I left the lot, then proceeded to threaten to 'tag' the trailer saying I 'misled' them. Treated me very disrespectfully on the phone, while claiming they 'didn't work for uhaul' while berating me on the phone saying 'you need to pull over and complete the paperwork'. Then charged me for insuring the trailer without asking whether I wanted it (it wasnt apart of my reservation either). I would never recommend this dealer. The lady was very nice but her partner in the background yelled and hurled insults saying again 'I don't work for uhaul' and that I 'misled' them even though they failed to follow proper protocol. In fact they would have never even discovered their missteps had I not called them asking for more details. I should at the very least be reimbursed the insurance cost and you could even make a case for reimbursement of the entire rental the way I was treated. I was told the area manager would reach out... They never did either.
RAMI H
Corner Store On Wheels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30315
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