So U-haul told me I'd be able to use the mobile checkout process and get my truck at 7 am. I go to the place, it sayd they don't open til 11. U haul then tells me I have to wait until 11:30. I show up at 12 (to give them extra time) and the business is STILL closed. Other people were outside waiting as well. We all call Uhaul. They tell us the owner is on his way because his employees didn't show up, and he was 10-15 minutes away. We waited 30 mins... He finally gets there. He doesn't have any of the moving equipment we need (dollys). I had movers who had other obligations that day. Overall, the entire experience was piss poor. U haul is not organized and should not have business representing them who aren't professional and good businesses.Annie J.
Wags Neighborhood LLC
(U-Haul Neighborhood Dealer)
Baton Rouge, LA 70802
- Mon–Sun11:30 am–7 pm
Services at this Location:
One-Way and In-Town® Rentals in Baton Rouge, LA 70802
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- 1.0 Average Customer Rating
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There was no one here. They never answered the phones. They was no where to park the truck. I dropped my truck off late because this location was so terrible with accommodationsGabriella T.
I was not able to reach anyone by phone. When I arrived they didn't even know the truck was out back. Wait over an hour for the key. No dolly or furniture dolly and only two blankets. Later was charged an extra $300 for unknown reason. Now have to work with customer service to get my money back.Thomas T.
The location was very hard to find since it was not located at a traditional uhaul rental. The location did not have a sign or anything that would help you locate it. The UHaul pick up location was very sketchy and the person giving us keys made us wait outside in a bad part of town for almost 30 minutes to retrieve the keys. I would not recommend renting from this location.LeeAnn D.
Tell me that I went 42 miles over on rental at drop off.ed E.