Was charged for dollies and moving pads but received none. I was actually charged twice for all this because I extended my return time. It was charged again. No one is refunding them
Brian E
Brownsburg BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brownsburg, IN 46112
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was moving from Brazil, IN. I was sent to Linton (45 mins away) only to find out that there was no key in the box. Then I was sent an hour and 45 mins away to Brownsburg. When I got there, their system was down and I thought I was not going to get a uhaul that day despite having to be out of my apartment that weekend. I eventually got the uhaul by obtaining the key number from customer support. This is the absolute worst move of my life due to all the added stress 😩. People I was counting on had to go out of their way to help me get the truck. I called customer support and they said a manager would call me to discuss compensation. I was told due to all the issues it would be a $40 flat fee. Despite this, I was still charged $150 plus dollars. It was an absolute nightmare and I have never been that stressed from a move in my life despite using uhal all the way back to 2022.
Tristan HGreat location to pick up from! Friendly and professional!
Tauja CMake sure the trailer is functioning before wasting 7 hours of my time.
Jason CEasy and very fast drop off.
David G