Uhaul truck and app booking was excellent. Seamless! Had a choice to book elsewhere (home depot, etc.) but chose uhaul because of ease of booking, convenience, and reputation (from a friend who recently rented). 1. Went to pick up from location. Had to wait a long time to process papers. When returned the truck I had to waiti even longer to check out. 2. Business are busy and they are making a living, I understand. However, their attitude left me puzzled. For eg: they only had 10 furniture blankets not 12 that I ordered. They brushed me off saying, "oh its ok, it should be fine, but make sure your return them all". We calculated that we needed 12 but because we were in a rush, we accepted it. My wife's vase broke on our move. :( The extra blanket that we had budgeted for would have prevented the breakage. Not pick up location's fault that the vase broke. My fault for accepting 10 blankets. 3. I wouldn't go to this location again. I would probably go to the main pick up location. I dont think I should have been charged the $10 blanket fee. If Uhaul does indeed read these reviews, I think I should definitely be reimbursed.
Anish S
Munchies N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5G2W5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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This was my first time renting a U-Haul. The staff were very helpful and friendly, and the rental process was smooth and easy. Overall, it was a great experience.
Tsz WOverall well in good
Julie VHad trouble with the location settings and initial check in
Melissa CStaff is always polite
Bryan Q