Booked a truck Didn’t get the code when the code is required to get the key inside of the lock The store was locked Called the store He says that I need to get the code from Uhaul Was waiting a callback from uhaul for 15 minutes The technician got this sorted out in 20 minutes
Seokhyun G
A1 Buller Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5J4S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Phone service agent Heather was super helpful!!
Eric LI had a great experience especially since this Was my first time renting with Uhual! Thank you
Jairam Ggive better long term rates
SCOTT BReceived the final bill for my one day pickup truck rental. Upon review, I was incorrectly charged for 5 items. 1) charged the wrong per km rate than what was quoted on the original reservation 2) charged a cleaning fee when at pick up, I clearly noted the equipment was dirty and dusty on the app with picture attached 3) charged for extra fuel when truck was returned with the same amount of fuel at pick up 4) charged an extra km than when returned 5) charged an extra day of rental. Luckily I took pictures of everything at pick up and at return, and the app had a record of when I actually returned the truck. When I noticed the discrepancies, I emailed the details and supporting pictures to the link provided on the rental receipt email. Waited 2 days with no response. I had to call customer service. After spending over 30 minutes on the phone (where the CSR was helpful), I was issued credits for all the discrepancies. I am not sure how the billing can be this wrong?? I definitely would not use this service again.
Gary L