Not only was the location not manned but there was no marked parking, and the site looked liked it was park of an old trailer park dirt lot with no marking for returns. I reached out to the Driggs Idaho regional U-Haul manager for the rental and also notified him of the drop off date of June 16th. I was then charged for extra days from Covey Cafe even after having 2 different people confirm my drop off date. Not very professional at all.
John D
Covey Cafe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Caldwell, ID 83605
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Customer Reviews
- 3.5 Average Customer Rating
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Great experience. Friendly, polite customer service. Easy to get in and out location. Quick and easy truck rental, as it should be. Thank you!
TIMOTHY CJose has a great cafe, but he is very lax at taking care of U Haul customers. I think he needs more training.
Clarke YNo signage or indication of where to get keys. Manager wasn't on-site to get me keys. U-haul made it right by getting me into a truck that had keys in a lock box, but it was an hour and a half past the reservation time by the time I got another truck. Customers of the cafe were parking where the u-haul equipment was and blocking access to the trailers and trucks.
Michael HPotholes scraped my car when leaving. Key didn’t fit in receptacle.
Ryan W