Excellent service ! We had to change the size of the UHaul to a smaller truck the day before pick-up.....no hassle, no problem. Thank you for making a very stressful move easy and calm. Your customer service is top-notch !Ryan G.
Trailer Rental & Towing in Calera, AL at Calera Home Services
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Calera, AL 35040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Give a discountDaniel J.
The customer service was greatKendrum R.
Pave the drop location for the vehiclesThomas T.
Door said it was open but doors locked and no one to assist with return.Dennis B.
No one was available at location to pickup order, had order incorrect, waited 45 mins to pick up truckLisa P.
I didn't go in building. A little hard to find.Anna Mary P.
Need better customer service at the location in Calera,Al. The man was rude. Charged me twice. I was paying with a credit card but only wanted a crrta9n amount on it. He put the whole amount on it. So he had to void that out and I ended up paying cash for it. It took forever for the money to go back on the card. Then he didnt out the right amount on the receipt. He was very rude. He smelled like straight up pot. Very rude. I will never use that location. When I dropped off the uhaul in Mounds,ILL. There was a lady there that didn't know what to do. Said she would text me so I can get my deposit back. Never got a text and never heard back from her. When I called I didnt get a answer. So I still have not gotten a deposit back.THERESA C.
Gravel or pavement not mud. I only used the trailer one day so I should have received a discount for returning it early so another customer could rent it. I have reacted twice in the last month to deliver things to my girls in Calera. With no discount I think I'll just rent a Penske truck the next time.Rhett G.
Ensure the office looks open. Ensure the truck is clean in both the cabin and the storage bed area. Both were dirty. There was ash and dorito chips in the cab. I had to clean the cab because it was just filthy. I am unlikely to utilize u-haul again unless these issues can be eliminated. I've utilized u-haul in the past and this experience was less than enthusiastic. The vehicle, too, needs to be serviced. The truck shook a lot and should not shake like this. Again, I've utilized u-haul trucks in the past and none have done this.Christopher S.
Very friendly but too much stuff in a small location. He was helpful and very inviting but not the most professional. I had no problems with the drop off but I don't think I'd go to the location for anything else. SorryBRANDON B.
There is nothing you could do to improve at this location! Very professional and great service! If you were to offer a free rental for a complaint, I would have to pass. When you get such a great service I believe that you should let them know. Please make sure you get a chance to let him know what a great job he is doing. I'm horrible with names but on my ticket it says sppogieb under u-haul signature. Have a great day and thanks for the chance to let you know how much great customer service means to me.victorial L.
Pick up location listed hours as open til 5PM on Saturday. Was closed at 2PM when I went to drop off.james M.
you guys should have the rental truck AT the location the customer requested.. had to drive 60 minutes out of my way to get truck at secondary location, but, the location in calera and the gentleman there made it much better. very nice and thorough, got me back on the road quickly and made up for the mishap of driving so far.. renewed my faith in uhaul again..Ryan G.
The lot was a sea of mud when we picked up the truck. The location was almost an hour away from where I requested the truck and the policy of not renting trailers, which is the rental I wanted, to lease, to drivers with soft top Jeeps was not explained and cost me several hundred dollars more than I would otherwise have had to spend. I will not be renting anything from U-Haul again.Kevin D.
Nothing. Service was great! I needed the truck another day, all it took was a phone call.Sue W.
Drop off location was scheduled and advertised as open on the time and day of drop off but when we arrived, the doors were locked and lights out. Three other customers stood puzzled with me.JAMES W.
Reserved truck at Pelham first. Sent crew but no truck. Was rerouted to Calera, waited 25 minutes for manager to show up. Turned truck in before 10:30 Sunday am, but was billed an extra day and truck logged in at 12:55 pm. I do not appreciate the over billing. Was also told I would get a $50 credit for no truck available. So I was billed -$172 at one location and billed again at Calera location for an extra day. Someone is mistaken or someone is taking advantage of meSteven C.
The Owner said he had an severe family emergency, but instead of contacting me he took the time to change his status with Uhaul as closed. I had to go to another Uhaul dealer next door who had his personal cell number. Uhaul headquarters didn't or wouldn't help me contact the Owner. All they wanted me to go 20 miles away to get another Uhaul. I couldn't because time of the essence. Also, I WASN'T giving the '$50 guarantee' from Uhaul headquarters.Johnny R.
The woman didn't seem to know what she was doing. She was rude and swore a lot. She even stated that she wasn't technically at work so she didn't want to be doing it. Overall it was a bad experience.Lea L.
Was unaware my uhaul location for pickup was changed until that morning when I received a text notification. I had to pickup from another city, only to get there and the location NOT be open! I waited nearly 45 mins for the rep to get there. Made phone call after phone call, transferred to â€œa supervisorâ€ nearly 6 times. I was so frustrated!dimetria K.
Anthony was 5-star! He was involved from the get go to ensure that there was a simple and very easy transition from rental yard to the back of my truck! Kudos to Anthony!!!Daimon R.
I was charged for an extra day from this location after returning the car dolly by 520 pm. The 800 number had noted my account as returned on time even though the return store closed early sue to covid.rob H.
This was dropoff only. No attendant was present. It took us several times passing the dropoff point pulling a trailer to even locate it. We then had to go through online check in. We had requested a different dropoff but received an email changing us to the one we ultimately used which was definitely out of the way.Mary E.
I had to get a unit 25 miles from my home cause no 15 foot truck was available in my town Clanton al. Which is ridiculous, by the way . I was never told on the phone of put gas back in it . At 79 cents a mile I should not have had to do so . So when a road trip was added for by in town moving , $109 was my fee for moving items only 11 miles . The guy Anthony was very rude to me . I will never be back there again nor will I rent a truck from you company at Rates like this . Poor customer service.Rita L.