Worst Uhaul experience ever. The wrong key was left in the lock box for me. Took forever for the phone representative to figure out the key was in the return box. Thus caused me an almost 2 hour delay, which meant more money being paid to my movers.
Stephanie P
Any Means Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Capitol Heights, MD 20743
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Upon arriving the inside was not open. The check in process by phone was smooth but once I opened the back of the truck someone else belongings were still in there and this facility did not have any more uhauls.
Nayah FI'm extremely disappointed with my recent experience with U-Haul. I rented a 15' truck for a short 12-mile move and refueled it with $17 worth of gas, ensuring it was returned with more fuel than when I picked it up. Despite uploading pictures of the fuel gauge before and after through their app, U-Haul falsely claimed I returned the truck with an almost empty tank. This is unacceptable, and I feel taken advantage of due to the self-service model lacking a physical person to verify the fuel level. I urge U-Haul to review the uploaded photos and correct their mistake. Unfortunately, I will not be returning to rent from U-Haul again.
Oluwaseun AFix the app or even the website. It's appalling!
MICHAEL GThe key in the lockbox was the wrong key for my truck. This happened once before and I wish this issue would be resolved. It's extremely frustrating to have to take 34 minutes to call U-Haul and get the correct key when it's dark and 44 degrees out side.
MICHAEL G