I'm extremely disappointed with my recent experience with U-Haul. I rented a 15' truck for a short 12-mile move and refueled it with $17 worth of gas, ensuring it was returned with more fuel than when I picked it up. Despite uploading pictures of the fuel gauge before and after through their app, U-Haul falsely claimed I returned the truck with an almost empty tank. This is unacceptable, and I feel taken advantage of due to the self-service model lacking a physical person to verify the fuel level. I urge U-Haul to review the uploaded photos and correct their mistake. Unfortunately, I will not be returning to rent from U-Haul again.
Oluwaseun A
Any Means Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Capitol Heights, MD 20743
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Customer Reviews
- 1.5 Average Customer Rating
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Fix the app or even the website. It's appalling!
MICHAEL GThe key in the lockbox was the wrong key for my truck. This happened once before and I wish this issue would be resolved. It's extremely frustrating to have to take 34 minutes to call U-Haul and get the correct key when it's dark and 44 degrees out side.
MICHAEL GI'd like cheaper rates per mile.
DEXTER DThe lockbox area at nighttime was very dark and I had to use the flashlight on my phone to open the lock. Maybe change the bulb to two bulbs and aim one down to the lockbox?
MICHAEL G