Here’s what I want to say. There was a lot of hiccups in the pick up and pricing. The pricing changed when the app had issues and they had to manually dispatch the vehicle. Also, I wasn’t supposed to pick the vehicle in Chase , it was supposed to be Salmon Arm. However the equipment lock wasn’t opening and I couldn’t pick up the vehicle which led to me driving back and forth twice now. However , all that said I had financial losses for this and I had to dispute the case. I didn’t receive enough help from the team in the area as I suppose they didn’t have the authority or limits to assist me with refunds. It was escalated to the marketing management and Deep Bhangu along with Rashi understood the situation and my frustration really well. They immediately broke down the pricing and helped me with a compensation. This was a break even for me and I have to tell this kind of service was what was expected from the head office or marketing team and they delivered it. I’m happy to have dealt with them and have reversed my losses from the moving. Thanks to Deep, Omaira, And Rashinfor assisting me well and understanding my situation.
Godfrey R
Bighorn Mini & RV Storage Ltd
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkWell run U-Haul dealer. Very well organized and efficient.
Greg LNoone there @ either end.
Patricia WI parked when the location was closed. Drop-off when closed is smal and required driving on the main road.
Bryon AAll seemed fine and good to me.
Dennis Y