Thank you! Pretty easy going, didn't have problems :)Christina S.
North & Western Rentals
(U-Haul Neighborhood Dealer)
Chicago, IL 60647
- Mon–Sat9 am–5 pm
- Sunday9 am–1 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60647
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- 2.5 Average Customer Rating
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The truck was not were it said it would be, at the gas station. We had to walk around and check out every truck number parked at random places within the block. Checking in took over 30min. Our reservation started at 6:00pm and by 6:30pm we were not even in the truck yet. I had added furniture pads and a furniture dolly with my reservation and that was not in the truck when we picked it up. Which resulted in us having to go buy the materials that were supposed to be there and we were even more late to our appointment. Overall, it was a disappointing experience.Ernesta H.
The instructions I received on the app were incorrect. The first truck I was assigned had a broken side mirror and smelled of urine. Since the side mirror made it undriveable someone in customer service was able to switch me to a different truck. I had ordered a hand truck, but it wasn't there. Terrible check in experienceRobyn D.
Location in a shell parking lot (not disclosed when I scheduled pick up). I called 2 days before to adjust my pickup time. The person changed it from in person pickup to mobile (without telling me. I scheduled in person for a reason) Absolutely zero information anywhere regarding pickup instructions. Went into shell to ask where uhaul was. The man pointed to a number written poorly on paper taped to a wall. 1 (773) 577-3968 Goes straight to voicemail. Couldn't get my code from uhaul website to open box as uhaul system crashed. Was given a number from customer service for 24/7 pickup help. (833-399-0504) only prompts given are to enter extension which I was not given. When you don't give extension it goes to voicemail. Finally uhaul system was working and was able to get my code 1 hour after I got there. My phone was on 3% and if it had died I would have been completely screwed (I understand a mobile phone is required for 24/7 pickup, which I didn't select for a reason so I didn't think to make sure my phone was charged)Cailyn B.
The iPhone app did not work for me. It repeatedly required me to sign back in to my account. I eventually needed to use the browser website to get to my reservation.Donald L.