Worst experience ever never thought company like U-Haul will not take a further action against this even after made racial comment by U-Haul dealer on us. Thank you for taking care of this
Kedar K
Jessys Shoe Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60647
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Parking problem
Peter RGot here, took us about 20 minutes to even start the process of filing my license and getting the keys. Finally get out to the truck (which was parked across 4 lanes of traffic) and there was opened, half empty beer cans in the cup holders from the previous users, then the truck wouldn’t even start. The man working was very helpful and understanding, and helped me to get a new one that worked fairly quickly. This process took about an hour overall and caused me to miss out on a good chunk of the time I had reserved the elevator in my building for.
Andrew PThis was overall a terrible experience. 1. The store was closed when we got there so we were delayed 2. After the owner came to open the door, he said there was stuff leftover in the vehicle and it's not available. 3. He offered a replacement but we noticed that the gas tank was on empty and we're not comfortable driving a vehicle on empty 4. The person was very rude when we pointed this out and yelled at us 5. I called the customer service helpline and was assured my money would be refunded but I'm yet to see that. Not only did I have a terrible experience but now I have to call again because I was charged twice and no money has been refunded despite it being over 3 working days. This has been a horrible service from U-Haul and I expected better. Would absolutely not recommend this to anyone
Tanvi PTraffic was difficult to get there.
Jennifer C