After the gas station clerk made it clear that he had nothing to do with U-Haul, I did some research and found that it was a self-service process. Perhaps he could have let me know that, or someone let him know, because I thought I was at the wrong location at first. But it all worked out in the end, and I was impressed by U-Haul's secure self-service drop-off and convenient location offers.
Emily R
Peterson BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60660
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The person who was working was very unhelpful and rude. I spent an hour trying to access the key unaware that the lock was on the back of the truck. When I asked for help, the attendant spent maybe a minute trying to access the key in the wrong box then left. The support system also took 15 minutes between each response. When I did finally get ahold of someone on the phone, they were incredibly helpful and made the whole experience better.
Molly JHad problems with the app. Totally locked up on me and would not allow me to take pictures of the truck before my trip. I had to call to get help. Not a fan of the app.
Stephen LMy truck was not ready for over an hour after the scheduled pickup. I did not receive the appliance dolly I had reserved. I believe I am owed $50.
CHRISTOPHER GCustomer service was kind of good but so many people tried to explain something different, long story short, I spent hours and hours to get the truck, was completely impossible to get a key from the locker bcs I never get a code. Also people at BP gas station location didn’t know how everything works, they don’t speak English but they are in charge…… at the end I cancelled reservation and waiting for my money back. Worst experience ever!!!!!
Jelena M