Tristan went above and beyond in offering service. I left my vehicle when i picked up tbe truck. Forgot new keys in the car. He kindly brought them to my location . Great service !!sherri M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chilliwack, BC V2P1L3
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- 3.5 Average Customer Rating
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It was frustrating experience. I booked from Yale rd. Got a call wasn't back yet. They did call say it was ready now. Great go to Yale Rd where I booked it only to be told it's not here u need to go to Railway Ave. No one told us that. We pick it up on Railway the guy was nice . We told him we would be back at 3:30 get there no one there. I call the number got answering service so I called Yale rd where I originally booked was told bring it here then. We drive to that location only to be told No You Can't drop it Off Here you have to drop it off on Railway. By now I'm fuming! We get to Railway Ave the guy there it's nice but get it together so much if time was Wasted with all the run around I received . Not very happy with all the unnecessary run around your company put me thru today!Mark M.
The 15 foot van I rented was in excellent shape had no problems drove it from Chilliwack, BC to Headingley Manitoba drop off was easy to find everything was goodTony V.
There is no â€œChilliwack Towingâ€ signage. They have changed their name. There also wasn't anyone there when I arrived. I called the number on google for the location and a dispatcher sent someone out. It took 30 mins even though I'd called in advance to ask when you can drop off and they said 24 hours. The person who came was very rough, handed me his cel phone so I could talk to whomever is the point person for uHaul. He asked me for the mileage and gas levels. No one actually was there to check. The tow driver then took back the phone and was very gruff. Told me to get out. No courtesy. Very mishandled. I will not return to them or rent from them again.Andrew T.
I arrived at Chilliwack Towing on July 13 at 6 pm to pick up the truck, and when I clicked on the application to process for online check-in, I sow that the pickup location had been changed. this was done without informing me and I called uhaul. After 3 hours of phone call, I was able to pick up the truck, but They said they could give me the truck in exchange for picking up from Chilliwack and leaving back to Chilliwack but my original rezervation is pickup from Chilliwack and drop of to New Westminster. This is a huge mistake and unacceptable. I drove extra 60 miles to get the car back to where I bought it and it was charged to me, plus my fuel consumption increased.Yunus I.