The service was awesome. Very friendly and helpful. The Saturday hours puts the Citadel above all the other local U Haul retailers.
William J.
Citadel Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45213
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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There was debris in the back of the truck. The employee did clean up. There was only a quarter tank of gas. I was told if there was more gas at dropoff than at pickup, I would be reimbursed. Turns out that is not true. So the recurring theme is this truck will always have a quarter tank of gas at pickup and customers will generally be ripped off by U-haul due to management policy. The policy should be changed to ALWAYS have a full tank or no less than 3/4 full. The U-haul phone line person indicated the pickup location doesn't have time to gas up trucks, yet apparently the customers do. So, customer gets ripped off due to laziness policy by U-haul management.
scott B.Very good service!
BRENDA D.Keep your prices low. U-Haul is one of only three companies I know of that hasn't radically changed their prices based on this so-called inflation. Keep up the good work!
RICHARD E.Front Desk agent did the bare minimum. He was also nosey. He stayed he didn't know why we received a discount. I ignored him. It was none of his business!
Kimberly D.