Terrible! First, kept ringing this doorbell for someone to come open this big gate... finally had to yell and this fat guy on way out to cook lunch on the grill opened gate... then the lady inside took another 10 minutes to figure crap out... horrible location... do not go! Go to citadel on ridge!
Moving Truck Rental in Cincinnati, OH at Citadel Self Storage
Moving to or from Cincinnati, OH 45213? Get FREE truck rental rate quotes at Citadel Self Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Citadel Self Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Cincinnati, OH.
Cargo vans and pickup truck rentals in Cincinnati, OH
U-Haul cargo van rentals and pickup trucks in Cincinnati, OH are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Cincinnati, OH 45213. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The drop off was easy, the location was clean, with a sign that they use a filtration system to clean the air inside, desk representative was wearing a mask, and was friendly.
I left a voice mail Sunday to check in on my return of the rental. I had trouble with the key box, and wanted to be sure I was all set. I also emailed yesterday as well, using the email address I provided to be sure again I was all set. I have not heard back via phone or email over 24 hours after my outreach. This is concerning.
Have more than one person at the counter. Picking up the truck took a long time due to the wait. Had to wait over 30 mins as they processed the customer before us.
The truck was dirty and not cleaned out or wiped down.
It took a very long time to complete the rental online and that time was counted as part of the rental time.. If you arrive at 145 for a 2p rental and it takes a hour to complete the rental process online (2:45) you time still starts at 2. That's it right.
While I was able to make reservation via the app, I was unable to check in with the app as well as unable to check out during the return.
Overcharge on mileage cost
This location is always great
Very efficient process and nice staff.
This location was great.
I may have missed it in the check-in procedure, but I had to search a little while to find the key lockbox. Seems obvious now that it would be the side of the building, but it might be a good idea to just put a note on the website that the lockbox is to the left of the Citadel Storage entrance. Thanks!
Turned in the vehicle after hours and no one was home
The back of the moving van- had broken glass! I'm lucky I didn't get cut-I had to sweep out myself! And I returned a day earlier and no credit??
$130 for 3 hours and 1/4 tank of gas. Sheesh
There is always room for improvement in every business but I feel this business was above average and met my expectations.
Help load dolly onto truck. Other than that the service was great! Thanks to the fellow that waited on me!
Customer service from representative was exceptional! Made drop off so easy!!!
The "contactless check in" wasn't, it wasn't quick, it wasn't easy, and it makes me less likely to use the service in the future.
When I first attempted to reserve the truck (in person), the associate suggested that I use the mobile app instead so that I could pick up the truck during off hours (early Saturday morning). Clunky process. App was terrible. I had to go inside the office and complete the transaction (essentially start over) when I picked up the truck. Staff at the point was very helpful.
They never had anyone Inspect the truck and they charged me for damages that I didn't cause!!!
My discontent is not with the local "neighborhood" dealer, I'm pissed that the corporate reservations center cancelled my reservation as I was standing in the lobby to pick it up. I asked for 5p, but my reservation was dated for 1p, so a reservation agent at the call center cancelled it with no attempt to reach out to me. I was forced to rent a more expensive vehicle with additional space I did not need. I guess I'll consider myself lucky that they had any vehicle at all to rent me, but I'm not happy I had to spend an additional $30.
More smdetaul of how the online checking process works in written form would be helpful.
The mobile app is glitchy
Very clean office, and helpful staff