We had an a car hauler reserved that U-haul said would fit our F-250 truck. The reservation got moved to a different location and somehow the reservation was modified to an F-250 with some other description in their system. We picked up the hauler, as we needed it, at the last possible minute of the day and returned it when it wouldn't fit the truck first thing in the morning. We were charged $59.56 and didn't even use the hauler as it wasn't safe to do so. The Original reservation had the description of the truck correct. U-haul was incorrect in ever making us a reservation in the first place. Samantha, the Regional manager (?), didn't seem to understand that U-Haul told us in the very beginning that the trailer would fit the truck. We would have had more time to find optional transport from the initial time of making the reservation. As it was, we had less than 24 hours to figure out how to move the vehicle.
Chris D
The Hangar Mall
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clarkston, WA 99403
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- 4.5 Average Customer Rating
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Our return date was a Monday and they are not open on Mondays. Per their directions we left the vehicle on the roadway and put the keys in a drop box. This system left the back unlocked with the two moving dollies and moving blankets we rented unsecured. You are then prompted to call the number provided, which we did and got no answer so a message was left. No follow up phone call or text or email was giving to us to assure us the return was intact. I finally called the establishment Tuesday afternoon to make sure all was good. It was thank goodness. The drop location unfortunately isn't the best. There is a homeless encampment VERY close to it Malinga it unsafe to leave things unlocked. Just my opinion
Charlie BVery friendly service location.
KENNAN OPam was way above expected customer service. Your company is very lucky to have her.
Ed UAfter driving 600 miles I had an email with a drop off location and date. After arriving at a nasty 1/2 hot tub rental place a guy told me okay just leave the keys inside and you can leave. So I did so thinking he surely new we we're coming. WRONG!!! After two minutes and almost getting home I get a call that said no your drop off location is in a different city a few minutes away and I can go drop it off there. I explained that no, it’s in my email. He said “oh that’s weird” well you’ll be fined an extra $200 or so if you don’t take it there today. So, that’s what I do. But to my wonderful surprise the place is closed on Monday's!!!! So back home to our city over night till we can drop it off the next day. We then were happy to shop in a homely flea market antique shop as we waited to return our truck. Moral of the story, don’t rent from U-Haul. Myself and my friends and family surely won’t. Especially not for over a $600 charge for all the hassle.
JORDAN B