The person helping in the store was great. My location for pickup got moved, it was not updated in the app. It was so much further from where I’m moving to and from. Added many extra miles. Frustrated when i called to talk to the customer service because my original location was not open when i went and she “double checked” that it would be
Elaine S
Camps Carry Out
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Lock was broken on back of truck. Uhual had to dispatch a lock smith. Truck was not cleaned out (likely because the lock was broken and could not be unlocked). No contact pick up did not work, I had to wait 45 minutes to pick up truck from scheduled rental time. Truck has water inside from rain.
Brendan GThe truck that was reserved was not there.
Thomas KClerk was not helpful. Did not discuss or confirm condition of the vehicle with me when I picked up. Windshield was cracked. Cab and cargo area were both dirty. Wrong fuel level was recorded (more than actual fuel gauge reading). When we returned the vehicle, they insisted that we fill it back to the incorrect level it had said it was at when we picked up. In spite of having only driven 12 miles, we ended up putting five gallons of gas in it just so they wouldn't say we had returned it with less fuel.
Jesse BGreat customer service
Adrian W