I did not have a pleasant experience this last time, I used two trucks this weekend and both of them did not have the left headlights working. I had to drive on the highway with high beams on at all times. I received a text message saying that the address for the return of the last truck was changing and so we did. The next day my father had to return to that address since we accidentally forgot the keys to the house there. The people in charge of that location became a little aggressive with my parents when they complained about why we had left the truck there, that that was not the correct address and that we were going to be fined 400 dollars. My parents don't speak English, they had to call me at work so I could talk to them, I explained the reasons and after several minutes of arguing with them, they understood. I believe that we, as frequent customers, have no need to go through these uncomfortable and unnecessary situations. If you make address changes for the return of a unit, please consider letting your employees, partners or whatever they may be aware of.
Cesar Q
Rust Check Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, ON L4K2N1
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- 4.0 Average Customer Rating
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All good, Thank you
KRISTIYAN KAll good, Thank you
DRAGOMIR DBetter instructions before pickup to make the AC work. My 26 ft truck had no working AC. I had to find out a troubleshooting method from the app much later.
SREENAND VThe locations is always great as Ai have been there a number of times. This is the first time that I used the app to self pick up. Unfortunately it took uhaul about 10 minutes just to approve me which set me back in time and made me late. I had to call Uhaul to get through that stage of the pick up. I have used Uhaul 10 or so timed in the past 8 months. This shouldn't have happened.
Mark S