I was surprised to get a bill for 27.00 for cleaning I didn't agree to. The truck was as clean when I delivered it as it was when I picked it up. The truck was only used to drive to drop off location. It would be your responsibility to wipe it down inside and out. Especially wit h this COVID-19 scare ! I expect a refund of the "cleaning fee"Craig P.
Trailer Rental & Towing in Conway, AR at Heltons Wrecker Service Ltd
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Conway, AR 72032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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dont over rent the vehicles. I reserved for 2days and after paying was told I only had it 8 hoursJENE P.
I suggest some better customer service next time around. They weren't the worst but I felt a lot of ageism going on.WESLEY D.
This location was very easy to work with. They were even open on a snowy day when a lot of others were closedCOLT C.
The automation throughout this process was greatJosh R.
Very rude. Don't reccomend to anyone.JOSIE W.
Customer service was excellent! Kind and friendly as well as extremely helpful.DEIRDRE C.
We rented a trailer that had a light out. We called the place we rented it from and they gave us the road side assistance phone number and hung up on us. We never got in touch with roadside service, as we remained on hold over a half of an hour, and had to take that risk for our journey with emergency flashers on a majority of our move.GILBERT K.
wonderful customer service !!!DEBRA P.
This was the most horrible place that I ever been to. They treated my son and I terribly. He may as well have pushed us out the door when it was time for them to close. He was hateful and downright rude! I will never go there again! He and another guy got in a fight right in front of us and left us standing there to figure out how to get our trailer. Thank goodness a guy that drove a wrecker truck there came and helped us. We were told the trailer lights worked, but the left blinker wouldn't work and the bottom light kept going in and out. It was a terrible experience!TINA B.
Make sure to send the link for inspection of truck & equipment so that there isn't a delay in checking in when returning.Angela B.
Always great!ANGELA E.
The elderly gentleman was ride as I walked through the door. Blake was great through the whole process but the ladies that work for him are awful. One was in pajamas and the other obviously had been waking up on the wing side of the bed for quite sometime now. There were kids everywhere behind the desk and it was a disaster. A mistake was made on my charges and everything I would call to try and rectify the situation, the woman who answered the phone was a complete witch. Although it took over a week to do, they finally did get my refund processed.Samantha M.
Everything was fine.RAYMOND H.
I'm over 70 years old with arthritis in my hand and wrist. I received no help from the staff to unhook and drop the trailer.Michael F.
The older man that helped me when I arrived waited 27 minutes while he did something on there computer before acknowledging he had a customer there and another girl ended up helping me. Upon returning it he was very rude & not helpful. He could not process three uhaul return and give me my change from the $100 deposit that I had given upon renting the truck because I had used the dolly and only went 9 miles instead of 15 like I estimated online when I reserved it. He told me that I would have to come back later for my change when someone could fix the invoice receipt & give me my change back. He was totally disrespectful & rude. I would not recommend letting this business have a Uhaul renting agreement because I have had a terrible experience and will not use this place again!!Laurie P.
Great folks and great service. ThanksLISA R.
When I asked how much for a one way the lady told me she had no way to know. Acted like I was putting her out to even ask. I'm not sure how it's my responsibility to figure that out when she is the one that works there. She was very rude and short to me. I deserve to be treated better than that. Someone I'm giving my money to should at least be able to look up the price for me. If I could give zero stars I would.DAVID C.
If you have any questions ask for Blake. He'll help you out in anyway possible.Teddy W.
Guy at the front desk is great. Quick and efficientMARCUS W.
Called this location IN PERSON talked to an employee a few days before my rental needs. Was assured trailer was reserved. Arrive on schedule/on time to be told my trailer was at another location across town. IT WAS NOT! Called back to Helton's, they said they had the trailer. Drove back across town and picked up trailer. All this time I had two laborers sitting on their butt's drawing wages waiting on me and the trailer. Terrible management!MICHAEL C.
Great service and equipment!James S.
I feel you can improve for your next customer by having the truck clean before a customer pick up the truck. Also, do not become anger when customer ask you to clean a dirty truck and an employee jump in truck and slam door with anger. U must always follower U haul policy.Avis S.
Thought is was a little high for 3 hours.DEBBIE S.
terrible customer service.James S.