The drop off key location is not in plain sight. The box is hanging from a pole with electric wiring that is falling over. Office team does not answer phone.wheb needing help finding the location of box i went to the office and called repeatedly. Neither myself nor customer service could get ahold of the lady. Very frustrating
Melissa G
Sister Sister Financial Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was supposed to pick up my truck at the counter. I arrived at a dangerous location in Dallas and the store was closed, even though they should have been open until 5. The phone numbers went straight to voicemail, which was full. I had taken an Uber who had to leave me with heavy bags in a dangerous area. I called Uhaul customer service, who said the reservation had been changed to phone check in without notification. I was able to get the truck, but was charged for 2 furniture dollies that were NOT in the truck and were very needed for the move. It was an absolutely dangerous and horrific experience. I called customer service and was told that I would be creited for the dollies upon return, however the agent at the return location was unable to do that and said I must again call customer service. I need to be credited immediately for the furniture dollies, although I believe i should be credited for the truck, as well. TERRIBLE!
Colleen AThe truck and customer service was nice but the location stated they were they and were not. Luckily uhaul customer service rep assisted us .
Juan TStaff friendly and helpful
MANUEL ESo thankful for the help! She was wonderful.
Lori L