The U-Haul attendant who was a gas station attendant did the check in process for me and didn’t have me click or chops anything prior to signing. I filled out the full rental online before hand. I didn’t add any extras or insurance. Once I got the bill. I had a $15 charge for Insurance. This was clearly checked by the attendant without asking me. This is a huge violation. I have tried to call and talk to the attendant since and he said there is nothing I can do and to call U-Haul. I’m assuming this location does this often judging by how used to he was having this conversation. I would not recommend this location or trust non U-Haul building rentals.
Jovanni C
Conoco on 38th
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80212
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Customer Reviews
- 2.5 Average Customer Rating
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I have declined in writing and in person the extra “Safemove” option on two different rentals, still charged, $30 extra. Also, the van I most recently rented was filthy inside the cabin, full of crumbs, dried up rose petals, AND even a used Q-tip!!! I also had to sweep the garbage out of the back before I even used it, super trashy and grungy.
Carol MThe wait time to actually get the code for the lock holding the key is absurd.
Conor FI would tell the customer that the vehicle does not have cruise control before they rent it for a 1000 mile drive. Also, the console was dirty and the vehicle itself was extremely loud inside.
Molly MCouldn’t care less about the pickup location. The self checkin through the app is total bullshit. Why do you need to call 2 people (whom I refer, and could just be google numbers) in the middle of the workday to verify who I am—you have my ID and barcodes. Glad it took 30 minutes to checkin, very efficient. Join the 21st century you troglodytes.
Nicholas U