Moving is already a stressful time. Original pickup location was moved 14 miles out of the way. When I got to the store to pickup the truck, the man there had no idea what to do, so he called the owner, who was rousted out of her home to come down and figure it out. She eventually did, some 30 minutes after I had anticipated pickup of the truck. The truck had no dolly and no pads that were ordered. Again, moving is very stressful and this pushed me over the edge. I can’t imagine any other company does thing better than you all, which is why I firmly believe you’re all terrible and don’t care, and that’s what keeps you terrible, but I think I’m going to find a local company the next time I need a truck. It’s not worth dealing with the hassle of UHaul. Good day.
James F
Saimart 1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Draper, VA 24324
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I had no idea where or how to fix side mirrors on the truck. I thought they would’ve been inside but no. I even tried to adjust from outside, no luck. Finally I got a guy to fix them. Your company should realize I couldn’t drive that truck without a review mirror plus side mirrors. Also, you need to take in consideration women do rent the truck too without men along. My other complaint is the price of mileage. I understand gas is high bc I buy it every week but to also fill up after spending $200 is way too much money. I was just went on a 1 1/2 hour trip and 175 miles but it cost me a total of $250. My opinion is you should offer some kind of deal or package for 100,150 or 200 and as they go up. I will never use it for a short distance again. I will also inform anyone else not to either. Maybe a move but nothing else.
Melanie TThe entire process from pick up to drop off was difficult. First the reservation was booked for 9pm instead of 9am, then the app would not find my location when I was sitting in front of the correct address, between the 2 calls to uhaul and waiting almost 2 hours to pick up a truck they sent me to the location in draper va. When I dropped the truck off 30 mins early, the cashier could not speak or understand English. Told me to park in a spot the truck would not fit, he refused to take the keys and let me return it until I spoke to his manager over the phone. Overall I will not rent from uhaul again. I had a hard time through the whole process
Jessica EWe had difficulty picking up the truck on the app. I was on the phone with customer service and got tramsferred 3 times. My hisband spoke to the employee at the station and we were told that the last customer did not check the truck back in. It took at least a hour for him to correct it in the system while I was on the phone to customer service trying to figure out how to pick the truck up. This put us behind time in driving which was frustrating.
William HIt had no gas in it when it was gotten and they wouldn’t reimburse it at all when it’s suppose to be full of gas when we receive it. No proper equipment inside either.
Eric W