The truck was not ready. After checking in using the phone app and receiving the keys, I started the truck and discovered that the tank was not full. It only contained about 1/4 tank of gas. The check engine light was on. I photographed the instrument panel and showed it to the attendant. He said, "It's okay!" I complained about the gas and the dummy light again. He said, "It's okay. Don't worry about the gas. You don't need to put in gas." With misgivings, I took the truck to my place, only to discover that the cargo area had not been swept out and was very dirty, with large areas smeared with dried mud and several cups worth of loose dirt particles, as well as a crumpled, empty plastic water bottle. I spent a few minutes sweeping it out. Everything went fine during the move itself, however, the app failed and turned black screen while I was trying to check back in, and I then spent 30 minutes trying to explain the previous employee's statements and promises to the employee that had now taken his place. I was forced to use the ipad in the office to complete check in. By far the worst U-haul experience I have ever had.
John M
Eagle Rock Petroleum
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Eagle Rock, CA 90041
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Customer Reviews
- 4.0 Average Customer Rating
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Detained by police when returning the car after hours almost killed. Policies need to be changed at the top to tell customers that this is happening and we need to call 911 to warn them that they are returning a car before going to do so.
MICHAEL SThe location was convenient because it was a gas station. So it made it easy to refill before drop off . Especially since I only rented for 6 hours . Overall the experience was good for my first time doing the mobile pick up option. Good job u-haul . Want to make the experience better hire someone to clean the trucks , light cleaning
Albert MThe app is a little difficult to use when picking up the vehicle. Maybe a clearer button that is for pick-up to start the process.
Ben WGreat place and friendly staff.
PAUL B