Nothing I can think about for improvements. The entire pick up process was seamless and pleasant.
China A
Postal Annex
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Grove, CA 95758
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Customer Reviews
- 3.0 Average Customer Rating
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Did not have a drop box for the keys which forced us to leave the truck but return the keys the next morning. They threatened to charge us additional fees as a result. Staff was rude and unprofessional
Michael GPoor instructions were given. Did not know I needed to go to the back of the shopping center. Wasted alot of time looking for a drop box.
FLOYD JI requested 24 furniture pads and they gave me only 12 because that was all they had. They said I would be refunded when I returned my U-Haul. I returned my U-Haul and they charged me for supposedly missing furniture pads. They also overcharged me 45 dollars for insurance even though I was quoted for 15 dollars. Terrible experience overall. I will rent from another company next time.
Michael RI said I wanted a pick up truck, but was signed up for the smallest box truck and didn't know until I was walked to it. Not a big deal so I don't say anything. I had mentioned twice though that I needed the truck to haul a washer/dryer set. I was offered no dolly (didn't know it had to be requested always thought it just came with the truck) nor suggested to use one. I didn't learn that the truck didn't have a ramp until I got to the pickup destination (didn't know some came with no ramps! That was the first I'd seen lol). I was in no rush but they seemed to assume I was. So it was pretty frustrating that I was inconvenienced the way I was by their rushing and lack of consideration of my needs. I never even got to use the truck.... A waste of my money entirely.
Jamaisse P