Imon my contract the guy wrote down the address where I could drop it off, well then I got a text at something saying it needed to go to another address well I went to the address on my contract first and did the online return and it told me another address that I had to be at to return, so drove there, then when I was doing the return process online it shut down 4 times and wouldn't let me complete till the last time very frustrating, very dissapointed overallJeromy H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Franklin, OH 45005
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- 2.5 Average Customer Rating
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I made a reservation to pick up my uhaul at 6:30pm at the knights inn location when I showed up to get my uhaul the uhaul I reserved was not there. I called the number for this location and a lady picked up & proceeded to argue with me and told me they were closed and to try again the next day and that no one could help me even tho I had already reserved a uhaul for the day. After about 10 minutes of arguing with her she then tells me she doesn't work with uhaul and she can't help me & hung up the phone so I had to call the 1-800 number. Another lady picked up the phone and eventually was able to help me and get me in a uhaul though it wasn't the one that I originally reserved & had to pay the difference for a bigger uhaul they just charged me 79Â¢ on the mile and not 99. I would suggest being more organized and present when renting uhauls at this location.abigail H.
Rep was out walking, just took keys without inspecting equipment, we swept out vehicles 2x and used a blower for a final cleaning...they charged us cleaning fee at 4pm the next day. Said they would send receipt by email. Took vehicles back at 11pm, parked on lot, returned 9am next morning to turn in keys, didn't get receipt email until after 4pm next day and charged for cleaning. Not happy with return service!David W.
We had to pick up our U-Haul at a night and that was really worn down. The cost was unbelievable $261 for one dayPatricia B.
Never saw anyone never heard anything about what I owe only know they took 1.88 out of my account would have been nice to know everything was ok which I knew it was but still a call or text would have been niceTeresa P.