This move was an overall nightmare from the truck having issues. To missing equipment. To needing roadside assistance. A few hr trip turned into a 3 day nightmare! Letters to corporate to follow!
marci j
Glenwood Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenwood, AR 71943
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkTire was flat. No hookup electrical, had to buy myself. Did not like booking on line. Had to change drop off location and you would have thought I’d committed a crime.
John AI reserved a 20' truck for Sunday at 6:00 am. Five days prior and went in Friday to make sure everything was good for Sunday morning. I was told it was and seen the truck and that the keys would be in the box Sunday morning. I received a call from Uhaul Saturday morning that the truck was not available and would be replaced with a 26' truck at the same price. That would have been fine except that my wife was going to be driving and a 26' truck was to big for her comfort and it would take more fuel. The explanation from Uhaul was (other family's needed it and they don't hold trucks). Well what's the point of reserving equipment? I was unable to get a 20' truck until Monday morning after 10:00 am, a day and a half late. The people at Glenwood were very kind.
David BU-haul added this location for drop-off and was 41 miles too far. Charged an extra $53 due to this error. Highly disappointed in U-haul. Will be contacting Better Business over U-haul's terrible customer service and incompetence.
dustin lThe process involving the pickup, and required photos, should be more clear on instructions. The app should provide this feature seamlessly. To provide a better service for future customers. It wasn't conveyed to me the importance of this step upon pickup.
Bobby J