The UHaul app was not working well. The woman working at the location was angry that she had to help me and accused me of 'taking it out' on her because she had to provide any answers to my questions. I will never rent from Uhaul in Greeley again unless there is a much better, customer service oriented location. I would strongly recommend pulling your product from that location.Heather F.
Trailer Rental & Towing in Greeley, CO at Greeley Shippers And Supply
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Greeley, CO 80631
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The whole processI'd renting, checking back in was superb. The only thing that could have been better would have been the process if setting up an account and the beginning I'd the rental process. Luckily the rental location was excellent in their service. They picked up the pieces and ran with it. They went above and beyond.SYLVIA H.
The person who rented me the truck was rude abrasive condescending, with an attitude of anger and malice, i didnt have a plesant experience experience and was given an impression that i was intruding and my presence was not welcomed.robert S.
The lock to get the keys was almost impossible to get open, I was told my car should have been towed for leaving it there while using the truck. What sorry off service is that?Wendy M.
The people working are Very grumpy people bad attitude ðŸ˜’ and RUDE go some where else even 1000 miles away will help you ðŸ™‚David W.
Make the radio play musicAustin M.
Above and beyond customer service thank youMichael C.
Our last minute needs were met immediately and they worked with us to insure we were only charged a one day rental. I do recommend this business!ladonna D.
We were incredibly offended! My Husband and daughter decided to walk around the building and we're picking flowers and just killing time while I figured out the U-Haul app. While I was inside the lady said " I would not have my husband walking around here cause it's bad?" I was super confused and said what's bad? She went on to say all of them working there and I guess around that area were carrying guns! I said my husband is with my daughter, we are customers and do not pose a threat! She went on to say " well they don't know that. Super threatening! Never recommend this place for U-Haul customers.Kenneth L.
WORST EXPERIENCE EVER! The owners weren't only rude to me, they made a poor 70+ yr old lady so upset she had to walk out using foul language. STAY AWAY From these people!!!cinde P.
The truck worked great for all my belongingsceleste M.
1. Tried to make reservations online. Got a â€˜an error occurred please try again later' I then got a call Today that I never picked up our truck- I better not be charged for both! 2. Husband had to pay $140 when picking up the truck??!???!! What for??? Then paid another $74/$79 when dropping off. At $40 a day driving 11 miles for $8 why did U-Haul take $210? 3. Picked up truck, got home to load- back door (where we load) was frozen closed. 4. Overall frustrating at u-haul: the money, the frozen door, the reservation that was made, but told me it didn't work,Kyle R.
The website was not working when I needed to return the trailer.James A.
They said we were given a local truck and was not a long distance truck. Which is why it was very slugish and slow going long distance. This location was very pleasant and willing to explain and make things right.JOE Y.
Thanks guys you are awesome!!!Elior H.
UHaul moved us to this location because the location we originally chose online did not have the trailer we reserved. We did the online check-in due to Covid which UHaul stated we should do and which was supposed to be faster. It still took 30 minutes at the place to check in and repeat everything we had entered online including payment information and for them to go to the back lot to get the trailer we had ordered in advance. The lady owner is very rude and her customer service is terrible. She is obviously not happy to be doing what she is doing. We also reserved the trailer until 6pm but we're rudely informed by the lady owner when picking it up that they close the UHaul portion of their business at 4:30. So we had to completely alter our plans for our rental based on our online reservation time. I would not recommend this location at all and would highly recommend getting more pleasant people to work here for the first improvement. We've rented from other UHaul locations and had much better experiences than this Greeley location. I would definitely go out of my way to another location to avoid this location.Sean W.
The online site was not working properly. Had to download the app to finally be able to check in the truck. Bad thing is we had already returned the keys to the lock box. Might be a good idea to let people know up front that they need to take pictures before turning in the keys.Rachel H.
I don't think that there is anything that can be done to improve. I have rented u-hauls from this location in that past and they have ALWAYS treated me with the upmost respectMichael C.
Good experience with the trailer the lady who took my ID and checked me in was very unpleasant and aggressive.Micah S.
Customer service was less then adequate. The lady at the counter made me feel like a complete idiot. Not at all friendly. I will never rent from this facility again.MILES S.
get a better app or websiteMarie H.
Stay away from this place. The people who run it are RUDE! The way they talk to you is so unprofessional.Denise T.
Lady at front desk was rude. I had never worked the uhaul ap before and she was very rude when I was having trouble and needing help checking out my vehicle. Almost seemed like an inconvenience to her to help me at 9amAnthony M.
I had reserved a truck and trailer to be at another location , but had to pick it up 40 minute drive away at this location , with very short notice ! No fault of this location ! But overall a very poor experience ! Probably will not use U-haul again if this is now the common practice !PATRICK O M.
Customer service needs a little work regarding how a customer is greeted and taken care of. The personnel was eager to just get me out the door and order a U-Haul online.Enrique A.