Didn't interact with anyone.
TIMOTHY K
Hoopster Performance Graphics Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greendale, WI 53129
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Customer Reviews
- 4.0 Average Customer Rating
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The only thing that could have been done better would have been to explain the automated pickup process. I thought I had made a mistake in arriving when I did and almost left to return during the next day's business hours.
Antonio LUnfortunately, I was not happy with my overall experience with Uhaul on this occasion. I was initially scheduled for pick-up at a location closer to my home. When I arrived, the promised 15' vehicle was not available. I had to call customer service to update my booking. This call was recorded for quality assurance. My booking was then moved to Hoopster by Uhaul - a location twice the distance from my home, leading to additional mileage charges I would not have otherwise incurred. Additionally, I was charged for a furniture dolly that was not present in the Uhaul upon check-in. My check-in questionnaire and photos will confirm this. When I attempted to submit a complaint about this on checkout and to request a $15-20 credit/reimbursement, the website would not allow me to check the Uhaul back in without first entering credit card information. In essence, I was inconvenienced and then overcharged for it.
Shannon SFluid Leaks: If you notice fluid leaks underneath your vehicle, especially around the steering rack or pump, it could indicate a leak in the power steering system.
Abdessalem BLost an hour because of uhaul system being down.
JEREMY E