The gentleman, Mark, that helped us was very professional and helpful. The only negative feedback was my pickup time was at 2pm and he was not there. I had to wait until almost 2:30. The truck was in good condition and handled well in traffic. That being said, the overall UHAUL experience based on the booking agents at the booking office somewhere in Va. was a 0 out of 10! To begin with, my wife RESERVED our 10 ft truck 7 days early so I could pick it up in Washington just a few minutes from our house. The day before our appointment, a representative called me to say the truck we reserved would not be there; I would have to go to Grantsboro which is an hour in the wrong direction. When I said that would not do, the Agent said that was the only 10 ft truck that would be available. I asked about the next size, 15 ft. Still nothing in Washington but there was one that would be available at Discount Furniture on Evans St in Greenville, 30 minutes away. I said that was ok and the agent also gave me 50 bonus miles for having to drive to get the truck. I said I would call my wife to make sure that was ok with her. It was, 5 minutes later when I tried to call back to confirm; I was on call waiting hold for 25 minutes before I hung up. I called the store in Greenville and spoke to the owner who I have dealt with in the past. He pulled up our reservation and confirmed it but only 28 miles had been put in as a comp. The truck arrived as we were talking, and he sent an employee out to the truck to get the odometer reading. A few minutes later, with the odometer reading in hand, he was able to up the comp miles to 50 as promised by the booker. This was Thursday at 3:28pm. Friday, our pickup day, brought another call from UHAUL Corp. at 11:45AM. P/U time is 2PM. It was the same lady from Thursday. I told her I had spoken with the store owner and had confirmed the appointment. She said fine and thank you and hung up. 30 seconds later, I got a text message from UHAUL confirming our booking for a 15 ft truck in...wait for it...Merry Hill. An hour in a different direction! I immediately called back and asked for the same lady. I was told she was unavailable but that this person would help me. I pretty sure she got cussed at this point. This was the fourth attempt to get a truck and we had now been pushed to a 4th location! This agent attempted to tell me that the truck I was to pick up did not arrive and was being held over by the previous renter. I ex[plained that I had spoken to the store owner himself who verified that the truck was there (it arrived while I was on the phone ). I pushed back and was told " That's all I can say about that". She said she would look for another truck, and I was put on hold for several minutes before the agent came back and said she had a truck at a different location in Greenville just a few minutes further away. Comp miles now at 60. I said fine and received a text confirmation for the booking to be picked up at 2PM. Out of curiosity, I called the store owner at the discount furniture store, and he said he was sorry he didn't know what happened, but my booking was not for there anymore. So now I had a larger truck than I wanted that cost more, and had to drive 50 miles round trip to pick it up and this was only after refusing being pushed in 2 other directions that were at least 2 hours round trip. Also, if you are renting a truck from UHAUL, you should be careful and read your contract. Our $135 rental was $196 by the time all the extras were added. I got it down to $170. I turned in the truck Saturday, a day early, with just a few miles left to empty more than the truck had when I picked it up, I still ended up getting charged another $6 that I think was for blankets I did not use and that were already in the truck when I picked it up. NOT A SATISFIED CUSTOMER! I really wish I had more options in my area!
Kelly R
Emmanuel Automotive Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, NC 27834
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent experience. Nice, helpful staff. Drop off was quick and easy.
Glbert JI would recommend this location only because it is convenient to my home.
Richard VI had to call customer service only to learn I had to get a live agent and once I did that the man name Daniel wasn’t helpful at all.
TABITHA RNo personnel needed, it was dropped off after hours on Saturday. The location was safe and welcoming.
GLORY M