Sent here by U-Haul in Haltom City for drop off since their system showed they were open on Sunday. Arrived at this location to learn that they are not open on Sundays. Called the number for this location and was told they are not open on Sundays. This is a storage unit location with gate access. During this conversation, I explained that I was returning 15 foot U-Haul truck. There is a key-pad, and the person most certainly could have given me a code to open the gate to drop off the truck. No such luck. Was sent to another location that U-Haul said was open to find them closed and no U-Haul equipment. Was instructed to drop off anyway only for the owner to call me Monday morning stating they do not deal or rent U-Haul equipment. They did however contact U-Haul and had the truck retrieved. U-Haul needs to update their system in the worst way. This was an extremely poor experience. Hard for me find much fault at all with where I was sent for drop-off, but so disappointing from a customer standpoint.
JOHN W
Armour Building Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hempstead, TX 77445
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Oscar GMs. Amy helped me out as always. She is outstanding explaining the process and options offered. I’ve conducted business with her in the past and her work is great. She’s an asset to your company.
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