They were not prepared and took almost an hour before I could get the truck. Despite that, I didn't get an extension on the time I could have the truck. The person at the location did not have any information about my rental and had to call someone else who was not on site. He asked me to write down two references on a blank sheet of paper (not official UHaul form) but then only called one of them. He also asked for my credit card information to give to someone over the phone although I had already included that information on the UHaul website. They also charged me for equipment that I did not receive. Overall, very unprofessional. Would not return.Taylor L.
Trailer Rental & Towing in Houston, TX at JMAC Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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App is slowAlejandro M.
Everything was fast and efficient! Nice experience!Evans T.
I had a reservation for 10:15 a.m. (after my original 10 o'clock reservation was canceled) & the location didn't open until 11 a.m. & failed to notify U-Haul. Upon my returning the truck, after 2 hours, the gentleman was on his phone & was rude & dismissive. It was an overall bad experience from U-Haul to the retailer.BROCHELLE H.
Make provisions to have someone on site for appts. in case of emergency.JANET B.