Explain where the key location for the truck is, the video indicates the key is on a lockbox on the truck. Does not mention it is on the building where the truck is. Spent 20 mins trying to fond a key on the truck.
Stetson J
Masons Auto Specialties
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kannapolis, NC 28081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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it was hard to be sure of the exact location because I couldn't see a sign indicating "Masons Auto Specialties." Fortunately there were other u-haul equipment parked there so I could infer where to park. it's a good thing the key drop box is bright orange too! There were no personnel and no location to be inviting (they were closed on sunday) - you really need to add an n/a option to the yes/no questions.
JENNIFER EI paid for a furniture dolly and it was not in the truck at pickup but was charged for it reported the oversight to U-Haul
Lillian FThe only issue I had was with the app I took the required photos and they wouldn’t load up then the screen glitched and I was allowed to move forward, but I never got a confirmation that the photos were received. Otherwise, the process was smooth.
Ashley DMike was great to work with my needs ! I will use him again in the future !
michael b