Pick up process was HORRIBLE; nobody on site and extremely long wait times for customer service. U-Haul is a great company but this pickup spot is a 0 out of 10- never recommend!
Courtney C
Masons Auto Specialties
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kannapolis, NC 28081
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThis location wasn’t open and I used mobile drop off. That is why I said the personnel were not helpful.
James RThe guys working were so friendly and helpful! They made the experience very easy. I had to do this without my husband for the first time and they made sure my vehicle was hooked up properly and that my girls and I were safe.
Jessica WMy GPS took me to the U-Haul drop-off location in Kannapolis, but I drove past it because there wasn't any U-Haul signs on the building, nor were there any U-Haul rentals in front of the building. I turned around and when driving back to the location I saw one U-Haul truck and a couple of trailers behind the building. I stopped and asked an employee if I was at the right place and he said I was. He told me to drive to the next corner and drive up the alley and for me to drop off the trailer with the other two, which I did. Again, the employee was nice and helpful, but the location was terrible and I would not recommend. Me driving there was also not necessary since there is a large U-Haul location in Concord where I needed to unload my cargo.
STEPHEN HExplain where the key location for the truck is, the video indicates the key is on a lockbox on the truck. Does not mention it is on the building where the truck is. Spent 20 mins trying to fond a key on the truck.
Stetson J