The truck was in perfect condition and great customer service. The complaint I have is with the appliance dolly that I rented along with the truck, it was UNUSABLE!! We never used it, as soon as you loaded something heavy on it the rubber on the wheels started to come off so it was useless, anytime you touched it the paint would chip off which would cut your hand. The load/unload help we had refused to use it. I think the dealers should maintain these if they are going to rent them out!
GRAYSON B
Hooked Up Kennewick
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99337
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Customer Reviews
- 4.0 Average Customer Rating
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Good people to get your equipment from.
Brian CTruck cab was not vacuumed out as it had pet hair and food crumbs in it. Other than that, worked fine
BLAINE PMake the open office hours consistent with personnel present at the facility. I noticed the hours of operation clearly posted on the door, with an "open" sign clearly visible in the window, but I couldn't get into the office and never saw any staff at the facility. I also didn't feel the keys I left were secure (to prevent someone from potentially stealing the keys just after I left). It was just a simple plastic flap I flipped up to put the key inside of.
Zach BU-Haul had changed our location drop off and then continued to spam call me for three days. I had to get corporate involved
KEVIN D