This is the worst U-Haul experience I have ever had in my life nothing but problem after problems since I picked up my truck and equipment until I dropped it off and then I was dealing with it after a two day trip I had to sit there and deal being tried to get charged double because I moved out of state and somebody messed up on the mile generally put 30 miles when I clearly had a flat rate from kennewick Washington to Fort Worth, Texas and it wasn’t just one problem. I had at least four I even had to buy a lock because there was none for the trailer and it could’ve gotten knocked off of the truck. They never gave me one of the guys at the marina were so rude unprofessional and unhelpful. You guys should really look into taking them out of your guys service. The worst customer service I’ve ever had in my life. I’ve already called to U-Haul and spoke to corporate at least three different times throughout my trip. I am heartbroken and I will not be using U-Haul again. Next time I have to move. I will sell all of my stuff because it’s not even worth the hassle. It’s in your drawer. I took the clip out yeah the top one the one with the clip.
Mary M
Sundown Marine Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99338
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Customer Reviews
- 3.5 Average Customer Rating
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No person on site. Drop off area was open space.
FRANK SSundown was great and super easy to deal with.
RYAN ELocation was great. Pickup experience was not. App didn't work. My son was going to the driver, but kept getting message that license wasn't valid. Since it was early spent lots of time trying to talk to someone at uhaul via phone. Supposed to pick up truck at 7:00 am. Ended up picking up at 8:30. Put us way behind schedule
Linda TEasy location to find, lots of parking that made it easy to get the truck parked. I had not selected a drop off location previously and this was not a problem at all. The man who helped us was very kind and the process was quick and easy.
Heidi F